What are the responsibilities and job description for the Front Desk Supervisor position at EXCEL HOTEL GROUP INC?
Job Details
Description
We are looking for a Front Office Supervisor to manage our Front Desk and other departments. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guest(s) services. As a Front office Supervisor, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Ensure front desk is tidy and has all necessary material
- Train, supervise and front office staff
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure companys policies and security requirements are met
Qualifications
- Proven work experience as a hospitatlity professional
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
Salary : $21 - $22