What are the responsibilities and job description for the Parts Counter Sales position at Excel Equipment?
Job Description:
1 | SUMMARY OF FUNCTIONS:
Responsible for performing a variety of duties in our Parts and Service Department. Supporting our counter customers and service department providing parts for heavy equipment and accessories. Handling telephone inquiries for heavy equipment parts.
2 | MAJOR DUTIES AND RESPONSIBILITIES:
Work closely with our customers offering counter and telephone customer support and works closely with our Service department. Knowledgeable on all makes of equipment parts and able to resource and inventory as needed. We are an all makes equipment dealership.
- Able to manage a fast-paced work environment of parts calls and counter sales support for our customers. Engaging our customers and communicating a solution. Upselling accessories or other parts that support the solution.
- Must work closely with our service department and technicians to procure the right part.
- Able to support our service department to develop quotes for our customers repairs.
- Understands our inventory system for parts and is able to pull orders as needed.
- Familiar with all makes of truck parts and able to generally diagnose a need for our customers.
- Computer experience is important.
- Able to manage multiple tasks independently.
- Promotes cooperation and teamwork.
- Able to embrace our Safety culture and policies.
- Performs other related duties as assigned.
3 | ORGANIZATIONAL RELATIONSHIPS:
Reports directly to our Parts Manager. Able to support all other departments as needed to support our customers experience and meeting their expectations.
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.