Client Service Coordinator/Front Desk Medspa

Who We Are | The Exceeding Wellness Experience

At Exceeding Wellness Medical Spa, we blend clinical expertise, luxury hospitality, and genuine connections to create an exceptional client experience.

Our personality? Warm, confident, energetic, and a little extra in the best way!

We believe luxury should feel welcoming, professionalism can be fun, and the little details make a big difference. We love fresh ideas, positive energy, laughter, and celebrating wins while always taking pride in doing things right.

Our culture is built on teamwork, trust, initiative, and accountability. We value people who bring their personality, support one another, and take ownership of creating memorable experiences.

Could You Be the Unicorn We’ve Been Looking For?

You’ve got personality, passion, confidence, and drive, and you’re ready for an opportunity where you can truly shine!

At Exceeding Wellness, we’re looking for someone who brings positive energy, builds genuine relationships, stays two steps ahead, and takes pride in delivering exceptional results. You take initiative, follow through, make clients feel special, and know how to turn great conversations into booked appointments. In return, you’ll join a growing boutique medical spa offering competitive pay, structured training, and the opportunity to make a meaningful impact.

What You’ll Be Responsible For

• Welcome clients warmly and provide an exceptional, luxury-level experience.
• Answer calls, texts, and inquiries promptly and professionally.
• Schedule, confirm, and manage appointments, cancellations, and openings.
• Check clients in and out, process payments, and maintain accurate records.
• Review client profiles and encourage rebooking before checkout.
• Confidently explain services, memberships, packages, pricing, and promotions.
• Support monthly goals for appointment bookings, memberships, and package sales.
• Follow up with new leads and existing clients to encourage bookings and rebooking.
• Track client inquiries, follow-ups, memberships, and sales opportunities.
• Invite clients to share honest online reviews.
• Keep the front desk, paperwork, and reception area clean and organized.
• Communicate with providers to keep appointments running smoothly.
• Assist with spa events, promotions, model calls, and creator collaborations.
• Capture short photos and videos and occasionally appear in approved social media content.
• Post approved Instagram Stories during scheduled shifts, featuring appointment openings, promotions, events, and spa updates.
• Stay knowledgeable about EW’s services, pricing, and policies.
• Complete daily checklists, financial reporting, and assigned tasks accurately and with consistent follow-through.
• Communicate updates, resolve routine issues, and promptly escalate concerns requiring management or clinical attention.

Required Qualifications

• High school diploma or equivalent.
• Minimum 1 year Experience in medical aesthetics, dermatology, plastic surgery, cosmetic dentistry, or wellness.
• Excellent verbal and written communication skills with a warm, professional, and confident demeanor.
• Strong organizational skills, attention to detail, and ability to multitask in a busy environment.
• Comfortable discussing services, pricing, memberships, and promotions with clients.
• Proficient with computers, scheduling software, email, and text-based communication.
• Reliable, punctual, proactive, and able to work independently or as part of a team.
• Ability to maintain client confidentiality and handle sensitive information professionally.

Preferred Qualifications

• Customer service, sales, appointment scheduling, or another client-facing role.
• Experience with appointment conversion, client retention, and sales.
• Familiarity with Aesthetic Record or similar practice management software.
• Interest in aesthetics, skincare, beauty, and wellness.
• Comfortable assisting with social media content and promotions.
• Bilingual English/Spanish communication skills.

Medical spa experience is a plus, not a requirement! We value professionals who bring an engaging personality, a strong work ethic, initiative, and a genuine passion for exceptional client service.

Benefits & Perks:

• Competitive Pay
• Holiday Closures
• Flexible Scheduling
• Exclusive employee pricing on treatments and products
• Uniform allowance

Sound Like You? Let’s Meet!

Pay: $18.00 - $22.00 per hour

Expected hours: 22.0 – 26.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• Customer service: 1 year (Required)
• Plastic surgery: 1 year (Required)
• Med spa: 1 year (Required)
• Beauty & cosmetics sales: 1 year (Required)
• Appointment scheduling: 1 year (Required)
• Customer retention: 1 year (Required)
• CRM software: 1 year (Required)
• Front desk: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $18 - $22