Admission Coordinator

The Admissions Coordinator plays a vital role in facilitating smooth and efficient patient admissions to our inpatient rehabilitation hospital. This role involves coordinating with patients, families, referral sources, and the hospital's interdisciplinary team to ensure a seamless transition into our care.

Essential Duties and Responsibilities

• Patient Intake:
• Field initial inquiries from patients, families, and referral sources (hospitals, skilled nursing facilities, physicians).
• Conduct pre-screenings to assess the appropriateness of patients for inpatient rehabilitation.
• Gather patient information, complete necessary forms, and initiate the admission process.
• Insurance Verification:
• Verify patient insurance coverage and benefits for inpatient rehabilitation services.
• Obtain pre-authorizations and work with insurance companies to resolve any coverage issues.
• Communication and Coordination:
• Maintain clear and timely communication with patients, families, referral sources, and the internal hospital team regarding the admission process.
• Collaborate with physicians, therapists, and case managers to gather medical documentation and coordinate patient assessments.
• Schedule patient admissions and coordinate transportation arrangements as needed.
• Record-keeping and Data Management:
• Accurately maintain patient records in the hospital's electronic medical record (EMR) or admissions system.
• Update patient demographic information and insurance details and track the admission process status.
• Customer Service:
• Provide exceptional customer service to patients and families, answering questions and addressing concerns throughout the admission process.

Knowledge, Skills, and Abilities

Education, Training, and Experience

• High school diploma or equivalent required; Associate's degree preferred.
• 1-2 years of experience in a healthcare setting, preferably in admissions, patient registration, or case management.
• Knowledge of medical terminology and insurance verification processes.

Skills and Abilities, Proficiency and Productivity Standards

• Organizes and prioritizes tasks and projects, accurately completing job responsibilities within the specified time constraints.
• Excellent attention to detail and accuracy.
• Analytical and problem-solving abilities.
• Ability to work under deadlines and handle multiple tasks.
• Speaks and communicates English effectively in verbal and written format; writes legibly.
• Reading and comprehension at the level necessary to perform job duties appropriately.
• Works cooperatively with co-workers and other hospital employees
• Functions proficiently in a Microsoft Windows environment (Outlook, Word, Excel, PowerPoint)

Physical Demands and Work Environment

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Machines, Equipment Used

• Computer
• Phone
• Copier and Fax machines
• Other electronic communication devices

Physical Requirements

• Ability to lift up to 30 pounds with or without assistance.
• Ability to stand, sit, reach, push, pull, stoop, kneel, crouch and/or crawl, grasp, use fine finger movement.

Environmental Conditions

• This is an in-facility (non-remote) role.
• Indoors in a climate controlled, well-lighted, and ventilated environment.
• Smoke-free environment.
• Handicapped accessible.
• May work under stressful circumstances at times.

Proficiency or Productivity Standards:

• Has regular, reliable, and predictable attendance and punctuality.
• Adheres to dress code, including wearing an ID badge.
• Adheres to Standards of Business Conduct.
• May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.
• May be required to work on religious and/or legal holidays on scheduled days/shifts.
• May be required to perform other duties as assigned by supervisor.
• This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.