Pharmacy Technician - Operations

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Experienced Pharmacy Technicians in Operations may hold various duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. Job duties will include multiple tasks daily such as phone work, navigating multiple pharmacy software systems and supporting the various stages of patient care while working efficiently to understand the department’s collective goals. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skill sets. This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional patient experience. Responsibilities Process incoming and outgoing transfer requests, verifying all patient and prescription data Review account billing for accuracy and communicate changes accordingly with patients Coordinate patient profiles with appropriate pharmacy support and services Providing an exceptional customer service experience each day in a phone-based environment Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks Working through current case queues to solve problems for patient care issues Patient outreach to collect payments and coordinate payment plans Maintaining patient records with strong attention to detail and confidentiality Accurate retrieval of all prescription information and verifying through doctor calls Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base Other tasks as required Skills & Abilities Strong attention to detail and accuracy Strong math skills; ability to calculate profitability Strong prioritization and organizational skills Ability to use multiple software programs to fulfill medication orders Maintain a high degree of confidentiality Passion to help people and enrich their lives Comfortable working in a phone-based environment Ability to work independently Self-motivated and goal oriented Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone Thorough drug knowledge Pharmacy billing knowledge Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication Maintain a high degree of confidentiality Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations Ability to work Monday through Friday 9am until 5:30pm Requirements Must be 18 years of age High school diploma/GED Prior experience in a pharmacy setting Prior experience coordinating prescription transfers, preferred Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required Must maintain a pharmacy technician registration with State Board of Pharmacy Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country. AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. The company enables better health and quality of life for patients while helping the healthcare organizations who support them improve key clinical and cost outcomes. Established in 2023 through the combination of ExactCare Pharmacy and Tabula Rasa HealthCare, AnewHealth provides a suite of solutions that includes comprehensive pharmacy services with national dispensing; proprietary science-based technology to optimize medication therapy; full-service pharmacy benefit management; and specialized support services for PACE (Program of All-Inclusive Care for the Elderly). Today, AnewHealth cares for more than 100,000 people nationwide through strong healthcare partnerships with risk-bearing providers, primary and specialty care providers, kidney care and dialysis providers, home health organizations, and managed care plans. Don’t see a job that fits your skills? Share your information with us, and we can reach out to you when something becomes available! Just click Introduce Yourself below or in the top-right corner of the page. Create an account with us, and you can get alerts when jobs become available that peak your interest! Click on Sign In in the top-right corner and Create Account. Once logged in, click on Job Alerts in the top-right corner to create a job alert. Visit our website to learn about AnewHealth, our award-winning culture and benefits! AnewHealth and its affiliated companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Learn About Our Culture