What are the responsibilities and job description for the Customer Service Warehouse Associate position at Ewing Outdoor Supply?
Ewing Outdoor Supply
13831 N. Lincoln Blvd.
Oklahoma City, OK 73013
**Pay rate $18-21/hr.**
**Must be 21 years old**
Ewing Outdoor Supply looking for a Customer Service Professional to provide excellent customer service at our fast growing landscape supply location in Oklahoma City!!
You must have the ability to lift 50-70 lbs. and perform in a seasonal high heat situation. The ability to learn the POS (point of sale) system is a must, as well as the ability to identify products and extend a top level customer experience. You will be provided all the training you need to be successful, so we are looking for a committed teammate with interest in growth opportunities, can hustle and be a great team fit.
We are proud to share our 104 year history and great family owned culture of Ewing Outdoor Supply and we need a high level customer service professional to join the team.
Interested parties apply below and let us see if you are a fit on our team and in our family.
**Preferred consideration for**
Bilingual (English/Spanish)
Responsibilities
- Go the extra mile to engage customers
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with your team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
- Deliver a wide variety of items to different addresses and through different routes
- Follow routes and time schedule
- Load, unload, prepare, inspect and operate a delivery vehicle
- Ask for feedback on provided services and resolve clients’ complaints
- Inform customers about new products and services
- Follow DOT regulations and safety standards
- Prior Outdoor Supply Industry Experience
- Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
- Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Basic math skills
- Be able to lift 50-70 pounds
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Valid driver’s license
- Excellent organizational and time management skills
- Good driving record with no traffic violations
Bonus Points for the Following*
- Bilingual (Spanish & English)
- Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
- Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
- Knowledge of inventory stocking procedures
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- Profit Sharing
We have the 4 C’s that make your job a career!
Career Development- To invest in your personal and professional growth, we offer a variety of training resources.
Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!
Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!
Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!
Salary : $18 - $21