What are the responsibilities and job description for the Manager in Training (MIT) - Greater Massachusetts position at EWC Growth?
We are looking to GROW our retail leadership bench in MA! Our Manager in Training (MIT) role is a new program that has been added to EWCG which allows rising leaders to grow into a Center Sales Director or Assistant Center Sales Manager (level determined based on experience performance) for select centers in the greater Massachusetts area. This individual will be responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the direct manager to drive KPI's sales through guest acquisition, retention, retail product sales, and team development. Please note, this is a full time, hourly position and all new hires will be evaluated during their first 90-days of employment at which point their position will be determined. Responsibilities: Helps with personnel management, which includes training, scheduling, and coaching associatesSchedules shifts and helps facilitate weekly or monthly Strut or one on one meetingsReviews daily employee timesheets and submits for payroll processingMonitors, evaluates, and helps maximize customer service delivery and customer satisfactionAdminister check-ins and check-outs as requiredProcess guest payments, refunds, and appointment requests as requiredOrganize the Reservation Book based on Guest requests and Associate availabilityResponsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package salesHelps develop and implement the store marketing programAssists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basisHelps oversee Center maintenance, including cleanliness, safety, and organizationOnboards and trains all new Guest Service AssociatesCo-Leads Strut sessions with Center ManagerResponsible for weekly bank deposits and reconciliation of cash receivedEnsure all areas of the Center, including storage room and desk are neat, clean and organizedPerforms other duties as assignedRequirements2-3 years of management experience, preferably in a retail environment; Sales Supervisors and ASM's are strongly encouraged to applyKnowledge of POS systems Knowledge of Computerized Scheduling SystemsExcellent interpersonal and communication skills including written communicationStrong organizational skills with the ability to work in a fast-paced environment Ability to operate machinery such as a copy or fax machineProlonged periods of sitting at a desk and working on a computerMust be able to lift 15 pounds at a timeBenefitsCompensation: $19-$25 per hour (determined based on experience) monthly commission based adjusted sales Medical, Dental, and Vision insurance 401k plan Life Insurance policy Paid parental leave Complimentary waxing services at any of our centers!EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
Salary : $19 - $25