What are the responsibilities and job description for the Child Support Services Agent position at Ewaketalent?
Child Support Services Agent
What You'll Be Doing
The Wake County Child Support Office partners with parents and custodians of minor children, and other states and nations to secure financial and medical support for families and children. We are seeking a highly organized, dependable, and customer-focused Child Support Services Agent to join our team.
This position requires strong attention to detail, professionalism, and flexibility. The selected candidate will provide comprehensive case management to parents seeking child support services and will work collaboratively with custodial and non-custodial parents, as well as other agencies and government officials involved in the coordination of services. This role requires excellent analytical and problem-solving skills, along with the ability to negotiate and resolve cases through administrative and/or judicial processes in compliance with federal and state laws, regulations, and program policy.
Essential Job Functions:
•Manages caseload of 500+ cases
•Performs investigative work of a sensitive and
confidential nature for Child Support program purposes
•Interviews and negotiates with program participants
•Researches and verifies income, assets, and expense
information
•Prepares and presents case in Court, including
testifying as a witness as appropriate
•Processes cases to establish, modify, or enforce
child support orders
•Resolves account
discrepancies
•Attains and maintains knowledge of, and compliance
with, program policies, procedures, regulations governing the program
•Performs all other related duties as assigned
The position offers a hybrid work schedule—three days in the office and two days working from home each week. However, during the training period, the new employee is required to work in the office five days per week.
While the training period typically lasts 4-6 months, this requirement remains in place until the employee demonstrates the ability to perform all essential job functions and meet established performance expectations. This position is subject to a one-year probationary period.
Note: Pre-employment professional reference checks will be conducted; and an SBI fingerprint submission, and state and national criminal history check are required. A conviction record does not automatically disqualify an applicant from employment unless otherwise required by state law. Each situation will be reviewed on a case-by-case basis. Wake County Social Services employees are required to actively support and participate in departmental emergency preparedness and response activities, which may include temporary changes in work responsibilities and hours.
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)
- Bachelor's degree
- Two years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
- Successful candidate must possess a four-year college degree or Associate’s degree in business administration or Paralegal together with two (2) years’ experience in investigative, eligibility, judiciary or legal work or a High School Diploma with four (4) years’ experience in investigative, eligibility, judiciary or legal work
- Child Support Services case management experience
- ACTS
- NCFast
- OLV
- MS Office Software proficiency
- Knowledge of Child Support Program, related legal procedures, judicial operations, program policy, laws and procedures
- Considerable knowledge of interview and investigative techniques and procedures
- Ability to analyze and evaluate case variables for the recommendation of appropriate actions as dictated by policy, laws, and rules governing the Child Support Program
- Ability to establish and maintain effective working relationships with program participants, partner agencies, including but not limited to, the offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys
- Ability to learn and utilize the Automated Collections and Tracking System (ACTS) to carrying out the duties of the position within required time frames
- Ability to patiently and professionally assist demanding or emotional clientele
- Ability to provide customer focused services in a fast-paced work environment
- Ability to multi-task and produce quality work, paying close attention to detail
- Highly organized with the ability to communicate clearly and concisely complicated and/or sensitive information
About This Position
Location: WCOB Raleigh, NC 27602
Employment Type: Regular
Work Schedule: Mon. - Fri. 8:30 am - 5:15 pm, hybrid
Hiring Range: 26.16 - 31.99
Market Range: 26.16 - 37.81
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 5/15/2026
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.