Bilingual Patient Services Representative

Bilingual Patient Services Representative Insight Global - Cordova, TN $20 - $22 an hour Job Overview We are seeking a dynamic and compassionate Bilingual Patient Services Representative to join our healthcare support team. In this vital role, you will serve as the primary point of contact for patients, providing exceptional client services through effective communication in both English and another language. Your energetic approach will help streamline patient interactions, manage appointments, and facilitate accurate data entry within electronic health records (EHR). This position offers an exciting opportunity to make a meaningful impact on patient experiences while utilizing your multilingual skills, technical proficiency, and healthcare knowledge to support our mission of delivering outstanding care. Responsibilities Answer incoming phone calls with professionalism and enthusiasm, ensuring clear communication and excellent phone etiquette. Assist patients with appointment scheduling, rescheduling, and cancellations using efficient phone call management techniques. Provide accurate information about health insurance coverage, medical procedures, and healthcare services in both languages. Enter patient data into Electronic Health Records (EHR) systems with precision, maintaining confidentiality and compliance with privacy regulations. Support patients by addressing inquiries related to medical billing, health insurance claims, and general healthcare support. Coordinate with healthcare providers and staff to facilitate smooth patient flow and timely service delivery. Maintain detailed documentation of interactions, updates in patient records, and follow-up actions using Microsoft Office tools and healthcare software. Experience Proven experience in a customer service or client services role within a healthcare setting or call center environment. Strong multilingual communication skills in English and at least one other language; fluency is highly preferred. Demonstrated proficiency with Microsoft Office applications (Word, Excel) and electronic health records (EHR/EHR management systems). Familiarity with medical terminology, health insurance processes, and healthcare support procedures. Excellent phone call management skills combined with professional phone etiquette and active listening abilities. Ability to handle sensitive information with discretion while providing empathetic client service solutions. Technical proficiency in data entry, typing accuracy, analysis skills for troubleshooting issues, and overall computer literacy. Join us as a Bilingual Patient Services Representative if you’re passionate about delivering outstanding healthcare support through energetic engagement, clear communication, and technical expertise! Pay: $20.00 - $22.00 per hour Work Location: In person