Courier Service Specialist

Were Hiring! Final Mile Territory Manager ME2 2NW

Location: Rochester

Shift Pattern 5/7

Ready to Lead, Inspire, and Keep the Final Mile Moving?

If you thrive in fast-paced environments, love problem‑solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently and on time.

About The Role

As a Final Mile Territory Manager , you’ll be the driving force behind service excellence across multiple Delivery Units or one high-volume Super Unit. You’ll oversee daily performance, act quickly to resolve issues using real-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community and key internal teams.

This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency and site safety — every single day.

Responsibilities As a Final Mile Territory Manager

• Own service, cost and performance across your Delivery Unit(s)
• Ensure consistent, compliant, on-time parcel flow and courier coverage
• Analyse digital dashboards and Service Tracker to identify and resolve risks
• Build strong relationships with EBPs, couriers, support teams and unions
• Lead budget management with a focus on cost leadership and efficiency
• Drive continuous improvement and proactive planning across all operations
  
  

Interested? Here’s What You’ll Need to Succeed

• A strong analytical mindset with the ability to prioritise effectively
• Experience managing operational performance in a fast-paced environment
• Excellent communication skills across dispersed or remote teams
• Ability to motivate, influence and engage multiple stakeholders
• Confident using digital dashboards, apps and operational tools
• Solid organisational and planning skills — especially when working across multiple sites
  
  

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.

itur.