What are the responsibilities and job description for the Patient Care Coordinator Team Lead position at Evolve Skin Spa & Wellness?
About the Role
At Evolve, we believe patient experience is everything. We’re looking for a Patient Care Coordinator (Team Lead) who can deliver concierge-level service while keeping our front office running like a well-oiled machine.
This is not your typical front desk role—you’ll serve as the go-to leader for daily operations, supporting the team, optimizing schedules, and ensuring every patient interaction feels seamless, professional, and genuinely welcoming.
What You’ll Do
Lead the Front Office
- Act as the day-to-day lead for front desk operations
- Support, guide, and train team members on systems and service standards
- Help onboard new hires and reinforce best practices
- Identify opportunities to improve workflows and efficiency
Deliver an Exceptional Patient Experience
- Greet and assist patients in person and across phone, text, email, and social media
- Provide accurate information on services, treatments, and pricing
- Create a high-touch, concierge-level experience from start to finish
Own Scheduling & Flow
- Manage appointments and coordinate treatment schedules
- Optimize provider schedules to reduce gaps and maximize efficiency
- Keep the day running smoothly and proactively adjust as needed
Support Operations & Administration
- Maintain accurate patient records and documentation
- Process payments and assist with billing questions
- Coordinate logistics like blood pickups and daily office needs
Drive Growth & Engagement
- Nurture leads through Zenoti and Enrollment Genius
- Support marketing efforts via email, SMS, and social media
- Help ensure timely follow-up and strong conversion rates
Maintain a High-Standard Environment
- Ensure the clinic is clean, organized, and always patient-ready
- Uphold presentation and service standards across the team
What We’re Looking For
- Experience in a patient-facing or healthcare administrative role (required)
- Leadership or supervisory experience (strongly preferred)
- Strong communication skills—professional, warm, and confident
- Highly organized with strong attention to detail
- Comfortable multitasking in a fast-paced environment
- Experience with scheduling systems (Zenoti is a plus)
- Sales-minded with a passion for helping people
- Discreet and trustworthy with sensitive information
Why Join Evolve?
- Competitive hourly pay: $30–$35/hour
- Opportunity to step into a leadership role with real impact
- Work in a positive, patient-focused, and growing environment
- Be part of a team that values professionalism, care, and experience
Apply Today
If you’re someone who thrives in a fast-paced environment, loves creating exceptional experiences, and is ready to step into a leadership role—we’d love to meet you.
Pay: $30.00 - $35.00 per hour
Work Location: In person
Salary : $30 - $35