What are the responsibilities and job description for the Manager, Client Success position at Evolve Security?
What will you be doing?
Annual Salary Range: $120,000 - $130,000
Requirements
Preferred Experience & Ambition:
- Serve as a player-coach, balancing strategic leadership with direct client partnership.
- Lead the strategic evolution and continuous improvement of Evolve Security's client success and project delivery methodologies, ensuring alignment with business objectives and emerging industry standards.
- Define and oversee enterprise-wide communication strategies, including cadence, format, and stakeholder engagement approaches to ensure transparency and alignment at all levels.
- Collaborate with executive leadership to drive transformational initiatives across people, process, and technology, ensuring scalability and operational excellence.
- Oversee the development and execution of comprehensive project delivery strategies that ensure timely, high-quality service delivery aligned with Statement of Work (SOW) requirements and client success metrics.
- Champion a culture of growth and excellence by guiding leadership development, upskilling initiatives, and long-term capability building across project and delivery teams.
- Architect and execute strategic growth initiatives, aligning service offerings with market demand and organizational goals to drive long-term business expansion.
- Design and implement enterprise-level customer experience programs and satisfaction metrics that inform strategic planning and continuous improvement efforts.
- Serve as the executive escalation point for service delivery, guiding resolution strategies that protect client relationships and uphold service excellence.
- Align internal resources and cross-functional teams strategically, ensuring optimal utilization to meet project goals and exceed client expectations.
- Shape client engagement strategies, ensuring proactive scope management and mitigation of project risk through executive stakeholder alignment.
- Lead enterprise post-mortem initiatives and organizational knowledge capture, translating project outcomes into actionable business insights and scalable best practices.
- Foster long-term, trust-based client relationships, identifying partnership opportunities that drive mutual value and strategic alignment.
- Lead efforts to enhance the customer journey, identifying key opportunities to drive engagement, loyalty, and revenue growth through improved client experiences.
Annual Salary Range: $120,000 - $130,000
Requirements
Preferred Experience & Ambition:
- 5 years of progressive project and program leadership experience, with at least 3 years in a manager or above role, leading large-scale, cross-functional initiatives.
- Proven success in developing and managing complex project portfolios, including enterprise-level work plans, capacity/resource modeling, financial oversight, and outcome-based reporting.
- Demonstrated ability to build trust-based relationships across diverse stakeholder groups, including executive leadership, clients, and cross-functional teams.
- Exceptional communication and executive presence, with the ability to influence at the C-suite level and translate technical concepts into strategic business outcomes
- Comfortable navigating ambiguity and driving clarity in fast-paced, high-growth environments.
- Experience with digital collaboration and workflow tools; SharePoint, Microsoft Project, or similar platforms strongly preferred.
- Passionate about client success and innovation, with a strong desire to understand and anticipate client needs across industries.
- Strategic thinker and lifelong learner, driven to lead teams, evolve processes, and create scalable impact across the organization.
- Legally authorized to work in the United States.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
Salary : $120,000 - $130,000
