What are the responsibilities and job description for the Med Spa Concierge- Montclair, NJ position at Evolve Med Spa?
Evolve Med Spa is looking for a client experience specialist to join our team as a Concierge.. As our Concierge, you are the first point of contact for our clients and a representative of our brand and image. Must have exceptional customer relations skills and make each client feel special and valued. Will greet all incoming clients and manage all appointment scheduling, follow ups, client inquiries and special accommodations. You will ensure that the reception/front area and telephones are being covered properly and work with the clinical team to help manage client flow. You will assist with sales by providing new and existing clients with information, results, and suggestions to help clients reach their aesthetic goals. As a Concierge, you'll foster and nurture positive relationships with clients. An exceptional Concierge will initiate and foster all business development leads and referral sources. You will also help ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.
This position will report directly to the Center Manager.
This position will report directly to the Center Manager.
About Evolve Med Spa:
Evolve Med Spa is an emerging lifestyle brand. We are the trusted destination for face, body and injectable treatments, delivering the highest quality medical aesthetic services in a boutique, client-oriented environment. We are innovators in beauty, and we pride ourselves on prioritizing client experience. We accomplish this by consistently providing high-touch, personalized care to every single client. We understand that each client is unique and each client is special, and we take the time to make them feel and look their best.
To achieve and maintain our goals, we depend on each employee to serve as an important and positive representative of Evolve Med Spa. We value integrity and open communication and expect our employees to act in ways that exemplify our core values.
We expect that all team members will share our core values and culture and will display:
- Accountability. Answer and account for outcomes with honesty. Take ownership of tasks that adhere to our values.
- Teamwork: Listen well. Treat all team members with respect, help each other and learn from each other.
- Impact: Meet and exceed goals. Identify opportunities for the company to improve and grow.
- Curiosity: Have the desire to learn more, to figure out new solutions, to continue to evolve
- Passion: Care about success and inspire others. Show tenacity and desire to learn and improve.
Essential functions include, but are not limited to, the following:
- Interacting with clients in a friendly and professional manner
- Checking clients in and out of their appointments, redeeming points and rewards
- Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments
- Master a basic understanding of each service offering
- Upsell new areas/services to current clients in order to hit individual monthly targets
- Maintain client confidentiality at all times
- Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc
- Assist with local marketing events as needed
- Assist with business development including outreach to local businesses or potential referral sources. Create a schedule for visiting and maintaining contact with referral sources. Nurture leads and act as primary contact to facilitate referrals
- Collecting and handling payments
- Confirmation and follow up calls/emails/messaging
- Follow up with all client’s post-treatment to review results, ensure client satisfaction and encourage them to review/recommend Evolve Med Spa
- Ordering office supplies
- Assist with new clinic openings as needed
- Ensure that med spa is neat, organized and client-ready at all times including ongoing housekeeping and maintenance
- Assist with inventory management
- Other duties as assigned
Qualifications:
- Exceptional client experience skills
- 1-2 years of customer service experience, preferably in a spa or high-end retail environment
- Ability to multitask, use personal judgment, utilize strong decision making, analytical and follow-up skills
- Proficient with personal computers and contemporary software applications
- Exceptional interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
- Strong guest service orientation
- Rapid learner with the ability to grasp concepts and protocols
- Suggestive influencing skills related to building business
- Must maintain a high attention to detail
Work Environment:
- Typical office environment routinely visited by multiple clients
- Prolonged periods of standing and sitting
- Prolonged exposure to computer screens and electronic equipment
- Lifting up to 20 pounds
Compensation:
- Hourly plus bonus
- Competitive health, dental and vision insurance
- 401(k) Options
- Paid Sick and Vacation Time Off
- Employee discounts on products and treatments
Schedule: Monday to Saturday, Evenings/Weekends are a must
Work Location: Montclair, Nj
Work Location: Montclair, Nj