What are the responsibilities and job description for the Front Desk Coordinator position at Evolv Physical Therapy and Performance?
Front Desk Coordinator — Evolv Physical Therapy & Performance
Be the Face and Voice of a Place People Trust
Evolv Physical Therapy & Performance is looking for an organized, people-first Front Desk Coordinator to join our fast-growing, fun team in a full-time position (part-time considered). If you love creating order out of a busy day and making people feel genuinely welcomed the moment they walk in, this is your role.
This isn't a sit-behind-the-desk job. You'll be the hub of the clinic — managing the front of house, keeping the schedule running smoothly, and making sure every client who calls or walks through our door feels heard, cared for, and excited to be here. Experience in the health and fitness world is strongly preferred, since our clients are active people who care about their health — and we want our team to walk that same walk.
An Overview
The Front Desk Coordinator keeps Evolv running. You're the first voice someone hears when they call, and the first face they see when they walk in. That first impression matters — it's often what determines whether someone trusts us enough to start their journey toward feeling better and getting back to what they love.
You'll work closely with our Therapy team to keep the day organized: managing the schedule, handling phone and message communication, and making sure nothing falls through the cracks. At Evolv, we don't operate like a typical medical office — we listen first, we explain clearly, and we treat every person who calls or walks in like they matter, because they do.
What You'll Be Doing
- Answering phones and helping callers feel confident in choosing Evolv
- Greeting every client by name when they arrive — remembering the small details that make people feel like more than a number
- Managing and organizing the day's schedule efficiently, keeping the clinic's flow on track
- Following through on every commitment, verbal or written
- Staying alert to ways to improve the client experience and bringing those ideas forward
Qualifications
- Strong communication skills, both verbal and written/messaging
- Proficient in Google Suite and able to pick up new scheduling/communication platforms quickly
- Experience in customer service, reception, or administrative roles
- Excellent organizational skills with the ability to juggle multiple priorities calmly
- Coachable and eager to learn our systems and grow within them
- An active, health-and-fitness-forward lifestyle that aligns with our clients
Growth Opportunity
We're growing, and we want the right person to grow with us. This role is a strong foundation for someone who wants to build a long-term career with an expanding practice — with room to take on more responsibility as Evolv does.
Compensation & Schedule
- Pay: $18–$25/hour, based on experience
- Job Type: Full-time preferred; part-time considered
- Clinic Hours:
- Monday: 7:30am – 5:30pm
- Tuesday: 7:30am – 7:30pm
- Wednesday: 7:30am – 7:30pm
- Thursday: 7:30am – 5:30pm
- Friday: 7:30am – 4:30pm
- Location: Cedarburg, WI 53012 — in person (commute to Cedarburg required)
- Start Date: Flexible, looking to fill soon
How to Apply
Please send a video to matt@evolv-pt.com answering these four questions:
- Why would you be a great fit for Evolv?
- Why would Evolv be a great fit for you?
- Why do you want this position?
- What is your experience with and/or what do you know about physical therapy?
Pay: $18.00 - $25.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $18 - $25