Account Acquisition Manager

Job Description- Account Acquisition Manager

Annual Base Salary-$ 65K-76K

Estimated Variable Earning Opportunity- $16K-26K

Estimated On-Target Earnings in first year- $81K-102K

About Evolv

Evolv is a growth-focused sales organization committed to helping businesses succeed through strong relationships, responsive service, and effective payment and business solutions. Our culture is built around accountability, development, teamwork, and consistent execution.

We believe strong organizations are built by developing strong people. Team members are expected to take ownership of their responsibilities, continually improve their skills, and contribute beyond the boundaries of their individual position. People who demonstrate the ability to lead, solve problems, develop others, and consistently produce results can earn greater responsibility as the organization grows.

A Role With Room to Grow

The Account Acquisition Manager position is designed for someone who wants to do more than simply manage a department. This is a highly visible role that works across recruiting, training, lead generation, sales operations, CRM administration, Account Executive support, referral partnerships, and sales leadership.

Because of that exposure, the AAM develops a broad understanding of how the sales organization operates and has the opportunity to make a measurable impact across multiple areas of the business.

This is an upwardly mobile position for a high-performing leader. Someone who demonstrates strong judgment, builds a productive team, develops people effectively, maintains operational discipline, and consistently takes ownership can position themselves for expanded leadership responsibilities as Evolv continues to grow.

The opportunity is particularly well suited for someone who wants to:

• Build and lead a team rather than simply manage tasks
• Develop employees and help create future sales professionals
• Gain meaningful exposure to sales leadership and business operations
• Take ownership of systems, processes, and performance standards
• Work directly with leadership on issues that affect company growth
• Expand their scope and responsibility based on demonstrated performance

Advancement is not based simply on time in the position. Greater opportunity is earned through performance, leadership, reliability, and the ability to make the people and systems around you better.

Position Overview

The Account Acquisition Manager (AAM) is responsible for leading the people, processes, and day-to-day execution that support Evolv's lead-generation and sales organization.

The AAM recruits, trains, develops, manages, and holds Sales Assistants accountable for both production and appointment quality. In addition, the AAM plays an important role in CRM administration, sales operations, Account Executive and ISR accountability, referral responsiveness, and coordination across departments.

Lead generation is critical to Evolv's continued growth and to the productivity of Account Executives and independent sales representatives. The AAM therefore occupies a key leadership position: building the team responsible for generating opportunity while ensuring those opportunities are documented, distributed, worked, and followed through appropriately.

This role requires someone who can combine professional warmth with disciplined execution—someone capable of developing people while maintaining clear standards, managing multiple priorities, and holding others accountable for results.

Skills and Ability:

- Hire, train, motivate, manage and terminate employees

- Strong verbal and written communication skills

- Ability to communicate to, and persuade, large groups

- Superior multitasking and prioritization skills

- Possess an orientation to detail

- Possess a strong grasp of the company’s products and value proposition

Daily Responsibilities:

- Source, recruit and hire new employees

- Terminate underperforming SAs

- Coordinate, schedule and conduct SA training

- Hold staff to production quotas

- Schedule and coordinate company introduction training

- Enroll new employees into company personnel system

- Approve all leads

- Focus on minimizing rep drive time, while maximizing productivity

- Hold Account Executives and ISRs accountable for dispensation of leads

- Hold staff to an 85% plus qualified standard for set leads

- Educate and train SAs on product, sales technique and procedures

- Ensure that lead notation is clear, concise, and valid

- Ensure that issued leads are documented in MAC within 24-hour hours from the appointment

- Conduct frequent qualitative dialogues with Agent Sales Manager and the Regional Sales Director regarding lead attention and results

- Properly motivate staff to perform

o Required quantity of calls—greater than 250 per day

o Appropriate tone with merchants, Account Executive and ISRs

- Keep abreast of new products, training and technique

- Share all relevant information with SAs

- Submit weekly payable commissions

- Track and submit bonuses

- Organize, promote and announce Morning Huddle Calls

- Administer social media platforms

- Train ISRs and AEs, as directed

- Any other ad hoc tasks, as assigned, for the betterment and goodwill of company

CRM Administration & Sales Operations

· The Sales Operations Coordinator will administer and maintain our CRM (MAC): users, records, data quality, and ongoing updates

• Add and maintain CRM users for employees and referral partners
• Ensure leads are correctly documented with notes, dispositions, tasks, and next steps
• Manage lead queues and help ensure the right leads get worked at the right time
• Identify opportunities where meetings occurred but applications haven’t been submitted/signed and drive next-step follow-up
• Verify reps are setting reminders and tasks for future follow-up and re-queue leads when needed
• Generate reporting and insights that support sales goals and daily execution

Activity Tracking & Appointment Quality

• Monitor appointment-set quality and identify patterns that impact conversion
• Monitor call logs and outreach activity; flag gaps in follow-up discipline
• Monitor rep calendars, scheduling accuracy, and drive-time logic to protect productivity
• Monitor and update appointment sets, product approvals, and follow-up commitments
• The Sales Operations Coordinator will ensure sales reps are working key affiliation and referral sources consistently (e.g., association and partner leads)

Partner Referral Responsiveness & Internal Accountability

• Help sales leadership monitor timeliness of outreach to new referrals from bank/partner channels
• Surface potential rep issues (missed follow-up, incomplete documentation, lack of product knowledge) to Sales Management
• Coordinate with sales reps and CRM support to improve productivity and consistency

Customer Support & Deployment Coordination (Backup Coverage)

• Support email workflows from deployment/install teams when issues arise
• Contact merchants to confirm issues and attempt resolution when appropriate
• Communicate delays/changes to sales reps clearly and promptly
• Partner with reps, merchants, and trainers until a deal is installed or closed out
• Work with customer service on escalation/“flight risk” tickets to protect merchant retention

Sales Leadership & Office Support

• Assist with onboarding logistics for new employees (computers, phones, workstation setup)
• Maintain department supply inventory and coordinate with vendors for phone/computer issues
• Provide coverage support for the Director of Sales when not present

Pay: $65,000.00 - $102,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Are you willing to go a background screening in accordance with local, state, and federal laws?

Experience:

• Lead Generation, Leadership, and/or Management: 3 years (Required)

Work Location: In person

Salary : $65,000 - $102,000