What are the responsibilities and job description for the End User Support Engineer position at Evolutyz Corp?
Summary:
The End User Services (EUS) Engineer provides advanced desktop support, endpoint management, and global operational support for corporate team members. This role serves as a Tier 2/Tier 3 escalation resource, manages endpoint technologies, supports Microsoft 365 services, and helps ensure a secure and reliable end-user experience.
Responsibilities:
- Provide Tier 2/Tier 3 support for hardware, software, and end-user technology issues.
- Deploy and manage large-scale software rollouts and enterprise hardware solutions using configuration management tools (e.g., SCCM, Intune, AutoPilot, JamF, ABM).
- Support Microsoft technologies such as Windows OS, Active Directory, Exchange, Office 365, and Intune, as well as exposure to cloud platforms like Azure and AWS.
- Deploy system upgrades, patch management, configuration changes, and maintain standard device image policies.
- Document solutions, processes, and best practices for knowledge sharing and compliance.
- Collaborate with peers to ensure seamless escalation, alignment, and integration of desktop support services.
- Maintain relationships with technology vendors and suppliers.
- Anticipate inventory needs through forecasting and leading desktop support initiatives and projects.
- Ensure information security by understanding risks and implementing preventative measures.
- Maintain extensive knowledge of hardware (Dell, Lenovo, HP, Apple, etc.), operating systems (Windows 10, Apple OS, Android), virtualization platforms (VMWare, Hyper-V, Citrix), and enterprise software (Outlook, Teams, SharePoint, OneDrive, ServiceNow, etc.).
- Participate in endpoint management projects and continuous improvement initiatives.
- Follow company security standards and support compliance requirements.
Requirements:
- 3 years’ experience
- Proven experience supporting user populations in enterprise environments.
- Endpoint management experience
- Enterprise support experience
Required Skills:
- 3 years’ experience in supporting user populations in enterprise environments.
- Experience in endpoint management and enterprise support.
Preferred Skills:
- Associate’s degree in computer science or related fields.
- MS Administrator experience and certifications.
- Network experience or exposure.
- 5 or more years of industry experience.
Salary : $15 - $20