What are the responsibilities and job description for the Scheduling Specialist position at Evolution?
Evolution Gaming Group AB is a leading international provider of Business-2-Business products and IT-services for Live Dealer online casinos. Across our 12 sites, we have about 6500 people working in the fields of Game Presenters (Online Casino Dealers) & Hosts, Game Development, Software Engineering, IT-support, Facility build and maintenance as well as people & administrative support services. Evolution was founded in 2006, the company is listed on the Swedish stock exchange Nasdaq since 2015.
Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple international industry awards, including the ‘Casino Content Supplier of the Year’ at the 2019 EGR North America Awards.
Our New Jersey Studio was launched in August of 2018 as Evolution's first U.S. based Studio to serve a growing base of local clients. The studio currently has about 400 employees, residing in the welcoming casino world of Atlantic City.
Job Description
The Scheduling Specialist will be responsible for ensuring accurate and timely posted schedules and rotations for gaming floor employees. This individual will support the Operations Manager and Senior Team Managers with all matters surrounding operational employee scheduling and assist with other projects for the operational leadership team as assigned.
Responsibilities:
Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple international industry awards, including the ‘Casino Content Supplier of the Year’ at the 2019 EGR North America Awards.
Our New Jersey Studio was launched in August of 2018 as Evolution's first U.S. based Studio to serve a growing base of local clients. The studio currently has about 400 employees, residing in the welcoming casino world of Atlantic City.
Job Description
The Scheduling Specialist will be responsible for ensuring accurate and timely posted schedules and rotations for gaming floor employees. This individual will support the Operations Manager and Senior Team Managers with all matters surrounding operational employee scheduling and assist with other projects for the operational leadership team as assigned.
Responsibilities:
- Create shift rotation and ensure break distribution for Game Presenters and Shufflers in accordance to policy
- Manage Game Presenters and Shufflers absences to include scheduling updates, incident ticketing, and payroll adjustments
- Organize Game Presenters and Shufflers shift schedules and replacements as necessary based on business needs
- Allocate Game Presenters and Shufflers to different teams upon request
- Cooperate with Team Managers, Evolution Academy, Service Managers and other departments
- Maintain staffing related KPI’s
- Calculating and assembling Operations related statistics and reports
- Administering and tracking operations related projects as assigned.
- High School Diploma required
- 1-2 years of experience scheduling in any field preferred but not required
- Intermediate to advanced knowledge of excel functions
- Organizational skills and high attention to detail
- Excellent time management
- Ability to work independently or as part of a team
- Sense of urgency
- Analytical mindset and ability to solve problems under pressure
- Excellent multitasking skills and ability to set clear priorities
- Customer oriented approach and excellent communication skills
- Proficiency in MS Excel and knowledge on internal systems (JIRA, TTS, etc.)
- Flexibility to work different shifts (afternoons as a priority
- Paid Time Off
- Paid Holidays
- Employee Referral Program
- Medical, Dental & Vision Insurance Plans
- Company Paid Life and AD&D Insurance
- Commuter Flexible Spending Account (FSA)
- Nationwide Employee Discount Program
- Full Training & Growth Opportunities