What are the responsibilities and job description for the Guest Services position at EVO Entertainment Group, LLC |?
About Us
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. The Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, and Elevate Rewards. The organization offers a broad slate of activities including movies, bowling, games, and private event hosting. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Position Summary
The Guest Services Cast Member is a cross-trained front-of-house role responsible for delivering exceptional guest experiences across the venue. This position supports box office, bowling, arcade, and attraction operations while maintaining safety, cleanliness, and hospitality standards.
Key Responsibilities
- Greet guests and provide friendly, knowledgeable service
- Assist with movies, bowling lanes, games, attractions, and promotions
- Operate POS system to process ticket sales, lane rentals, merchandise, and game card transactions
- Sell, activate, and reload game cards; follow proper cash handling procedures
- Assist with lane assignments, shoe rentals, and scoring systems
- Maintain cleanliness of lobby, bowling lanes, arcade, restrooms, and guest areas
- Support special events, parties, and promotions
- Complete opening, closing, and side-work duties
- Uphold all safety and brand standards
Qualifications
- Friendly, guest-focused attitude
- Comfortable handling transactions and working in a fast-paced environment
- Strong communication and teamwork skills
- Available to work nights, weekends, and holidays
- Must be at least 16 years of age (18 for certain responsibilities)
Benefits
- Competitive pay and growth opportunities
- Cast Member perks – discounts on Movies, Attractions, and Food & Beverage
Elevate Entertainment Group is an Equal Opportunity Employer.