What are the responsibilities and job description for the Technical Delivery Manager position at eVisit?
Role Summary
We are seeking a highly driven Technical Delivery Manager to own and execute our end-to-end Software Development Life Cycle (SDLC). You will be the central point of accountability for moving products from ideation through to production. You will not just track progress; you will actively drive it, enforcing prioritization, securing necessary resources, and ensuring quality gates are met at every stage.
Core Responsibilities:
- End-to-End SDLC Ownership: Ultimately responsible for releasing a committed set of features to production on schedule without incident. This includes managing the complete lifecycle of technical delivery, ensuring seamless transitions through our defined phases: Ideation, Requirements, Design, Delivery, Testing, and Deployment.
- Requirements & Design Readiness: Partner with stakeholders (Customer Success, Product, Engineering, QA, Sales) to ensure requirements are locked, acceptance criteria are clearly defined, and testability is validated before technical design begins.
- Resource & Priority Enforcement: Actively monitor project health and dynamically negotiate/reallocate engineering and testing resources to ensure critical path items are prioritized and delivered on time.
- Delivery & Quality Assurance: Oversee the "Tech Delivery" phase, acting as the primary driver to keep engineering unblocked. Ensure rigorous adherence to testing, approval, and rejection protocols before any code moves forward.
- Release Management: Own the deployment pipeline. Coordinate the release to Beta environments, manage Customer Validation feedback loops, and authorize final deployments to Production.
- Reporting & Transparency: Provide executive-level reporting on velocity, bottlenecks, and resource utilization. Call out risks early and bring actionable solutions to leadership.
- Success Metrics: Track and manage key success metrics, including but not limited to:
- On-time delivery rate across releases
- Reduction in release defects or escaped defects
- % of committed scope delivered
- Improvement in engineering throughput or predictability
- Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent career experience.
- Certification: Project Management Professional (PMP) certification preferred.
- Experience:
- Minimum of 5 years of experience in project management, with at least 2 years in a technical project management role within a SaaS environment.
- Proven experience in managing multiple technical projects simultaneously.
- Demonstrated experience with Agile Scrum, including certification like CSM (Certified ScrumMaster) or equivalent, is highly desirable.
- Skills:
- Strong understanding of software development life cycles, particularly within SaaS products.
- Excellent organizational, leadership, and problem-solving skills.
- Proficient in project management tools like Clickup, Jira, Asana, or Microsoft Project.
- Exceptional communication abilities, both written and verbal, to interact with diverse teams and clients.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
- Experience with cloud technologies and understanding of SaaS architecture.
- Familiarity with DevOps practices.
Required Skills & Mindset:
- Authoritative Driver: You do not just take notes; you hold cross-functional teams accountable to deadlines and process adherence.
- Process Oriented: Deep experience managing structured, stage-gate, or hybrid delivery models (experience with highly regulated or linear SDLCs is a major plus).
- Technical Fluency: Ability to understand technical designs and hold your own in conversations with engineering leads and architects.