Operations Program Manager - Insurance Specialty

The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.

In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.

Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.

Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

Responsibilities

·       Responsible for the quality and efficiency of a team of insurance certificate verification specialists

·       Conduct ongoing training for insurance verification specialists 

·       Create and maintain training and user guide articles on processes and procedures

·       Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features 

·       Translate insurance requirements into product offerings and recognize gaps

·       Be a driving force for product enhancements and efficiencies 

·       Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires

·       Participate in various company initiatives and projects as requested 

·       Build and maintain strong internal relationships with different departments within the company (we are a team!)

·       Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

If you have the following you might be a good fit!

·       2 years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)

·       Product Management or Project Management experience highly encouraged

·       Strong understanding on how to read and interpret Certificates of Insurance

·       Experience training and coaching a team of operational specialists to be the best and do their best

·       Experience working with customers to understand their needs or help address questions or issues

·       Experience in insurtech or procurement technology is a plus

·       Enjoy working in a collaborative environment

·       Open to feedback

·       Comfortable conducting analysis and pulling together regular metrics

·       Have a can-do attitude even when you may not know the answer but you will figure it out

·       Mutli-tasker extraordinaire 

·       Open to change on a regular basis (every day is different!)

·       Strong written and verbal communication skills

·       Not afraid to ask questions

·       Skilled at organizing and prioritizing tasks

We are not looking for:

·       Someone to sit on the sidelines 

·       Likes to work independently

·       Enjoys doing the same work everyday

·       Closed minded 

Why Evident?

• Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!

• Competitive pay package, including base pay and stock options

• Full medical, dental, vision benefits and 401K

• Unlimited PTO

• Paid parental leave to support you and your family

• Home internet stipend, virtual events, & more!

• Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno

• Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle