Managing Director - Veterinary

About Friendship Hospital for Animals 

Friendship Hospital for Animals (FHA) is a leader in veterinary medicine, providing advanced, high-quality care to pets and their families in the Washington, D.C. area. As a 24/7 specialty and emergency hospital, FHA is home to a team of dedicated veterinarians, specialists, and support staff committed to excellence in patient care, client service, and professional development. 

Spanning almost 50,000 square feet across two buildings, FHA employs nearly 100 doctors and another 150 technicians and support staff serving patients with needs ranging from annual checkups to the most advanced surgeries and treatments in the industry. 

Position Overview 

The Managing Director is responsible for the overall management, leadership, and strategic direction of FHA. This position oversees hospital operations, financial performance, human resources, client service, and clinical support, ensuring alignment with the hospital’s mission and business goals. The Executive Director works closely with the medical leadership team to maintain a culture of collaboration, innovation, and excellence in patient care. 

Key Responsibilities 

Leadership & Strategy 

• Lead and develop a high-performing hospital leadership team, fostering a culture of accountability, engagement, and continuous improvement. 

• Collaborate with the Medical Directors and leadership team to drive hospital growth, operational efficiency, and clinical excellence. 

• Serve as a key liaison between hospital leadership and EVG Specialty Network leadership to align hospital goals with broader network strategies. 

• Identify opportunities for expansion, partnerships, and operational enhancements to position FHA as a leader in veterinary medicine. 

Operations & Financial Management 

• Oversee day-to-day hospital operations, ensuring efficiency and excellence in service delivery. 

• Develop and manage the hospital budget, including revenue forecasting, expense management, and profitability optimization. 

• Monitor key performance indicators (KPIs), analyzing financial and operational data to drive decision-making. 

• Implement and refine hospital policies, procedures, and workflows to enhance efficiency and maintain high standards of care. 

Human Resources & Team Development 

• Partner with the EVG Specialty Network HR and hospital leadership to recruit, train, and retain top veterinary talent. 

• Foster a positive workplace culture focused on teamwork, professional development, and staff well-being. 

• Ensure compliance with employment laws, hospital policies, and industry best practices. 

• Provide mentorship, coaching, and performance evaluations to department managers and supervisors. 

• Veterinary Internship Program Oversight 

• Oversee and support the veterinary internship program, ensuring a high-quality learning experience for interns. 

• Collaborate with medical leadership to design and implement structured training, mentorship, and development opportunities. 

Client & Community Engagement 

• Ensure an outstanding client experience by fostering a culture of exceptional customer service. 

• Address and resolve client concerns in a professional and timely manner. 

• Oversee marketing and community outreach initiatives to enhance hospital visibility and reputation. 

• Develop strong relationships with referring veterinarians and industry partners to support hospital growth and collaboration. 

Regulatory Compliance & Risk Management 

• Ensure compliance with local, state, and federal veterinary regulations and hospital accreditation standards. 

• Oversee facility management, safety protocols, and risk mitigation strategies. 

• Stay informed on industry trends, emerging technologies, and best practices in veterinary medicine. 

Qualifications & Experience 

• 10 years of leadership experience in veterinary, healthcare, or multi-unit operations. 

• MBA, MHA or CVPM preferred 

• Strong financial acumen with experience in budgeting, P&L management, and operational strategy. 

• Proven ability to lead and develop high-performing teams in a fast-paced environment. 

• Excellent communication, problem-solving, and decision-making skills. 

• Experience in specialty and emergency veterinary hospital management preferred. 

Compensation & Benefits 

• Competitive salary based on experience. 

• Performance-based bonus structure. 

• Comprehensive benefits package, including medical, dental, and vision insurance. 

• 401(k) with employer matching. 

• Continuing education and professional development support. 

• Employee pet care discounts. 

Friendship Hospital for Animals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.