What are the responsibilities and job description for the Consultant, Technical Writer position at EVgo?
Duration: 10 months
About EVgo:
EVgo (Nasdaq: EVGO) is one of the nation’s largest public fast charging networks for electric vehicles. Our mission is to expedite the mass adoption of electric vehicles (EVs) by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo’s owned and operated charging network is growing rapidly. We partner with multiple stakeholders including automakers; fleet and rideshare operators; retail hosts such as grocery stores, shopping centers, restaurants, gas stations, and more to make our vision of Electric for All a reality. The EV industry is one of the fastest growing industries in the country. Join us as we charge forward into an all-electric future.
Position Summary:
The Technical Writer creates clear technical documentation for the installation, troubleshooting, maintenance, and service of EV charging systems. This role works closely with engineering teams to translate complex technical information into accurate, compliant documentation aligned with evolving hardware and firmware releases.
Responsibilities:
- Produce diagnostic troubleshooting documentation, including fault‑code guides, flowcharts, and step‑by‑step diagnostic procedures.
- Create installation manuals for electricians, field technicians, and deployment partners, ensuring compliance with electrical and safety standards when installing EV charging systems.
- Develop comprehensive service documentation supporting maintenance, repair, and field operations of EVSE charging solution.
- Build quality documentation such as Quality manual, Templates, Non-conformance management procedure, quality control procedures, quality assurance procedures aligned with industry standards
- Collaborate with engineering teams to gather technical details, review designs, and ensure documentation accuracy.
- Maintain version control and ensure documentation stays aligned with hardware and firmware releases.
- Translate complex technical concepts into clear, structured content for diverse audiences.
Duration: 10 months
EVgo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion or creed, sex (including pregnancy, sexual orientation, gender identity or expression), national origin or ancestry, age, disability, medical condition, genetic information, military or veteran status, or any other status protected by applicable law. EVgo provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs. EVgo complies with all applicable pay transparency, equal pay, and wage disclosure laws, including those in California, Colorado, New York, and other jurisdictions, which may require disclosure of compensation ranges and benefits information. California residents are also entitled to rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.