What are the responsibilities and job description for the Client Services Solutions Specialist position at EVEXIAS Health Solutions?
THE EVEXIAS VISION EVEXIAS Health Solutions is a functional medical training, marketing, and consulting company dedicated to transforming society’s understanding of medical wellness and healthy age management. We utilize advanced, medically researched diagnostic tools and therapies to deliver extraordinary education, testing, and treatment plans that positively impact physical, mental, and spiritual well-being.
EVEXIAS—translated as “much wellness”—is defining the future of medical wellness. We are committed to sharing this priceless information with future generations through fun, integrity, intelligence, and courage, in partnership with our practices and team members.
We consider ourselves a Kingdom company—God owns it, and we are honored to use our talents and abilities to serve others.THE EVEXIAS MISSION To positively impact people’s lives through integrative therapies and innovative technologies that provide knowledge and access to care that truly transforms health and well-being.JOB DESCRIPTION We value providing superior customer service and are committed to the successful operation of all systems and processes. The Client Services Solutions Specialist is an entry-level role responsible for providing day-to-day support to EVEXIAS partners and clients. This position serves as a key point of contact for answering questions, troubleshooting systems, and ensuring a positive client experience.
This role is ideal for someone who enjoys helping others, learning technology-based systems, and growing within a client services or support environment.
KEY RESPONSIBILITIESClient Support & Service
EVEXIAS—translated as “much wellness”—is defining the future of medical wellness. We are committed to sharing this priceless information with future generations through fun, integrity, intelligence, and courage, in partnership with our practices and team members.
We consider ourselves a Kingdom company—God owns it, and we are honored to use our talents and abilities to serve others.THE EVEXIAS MISSION To positively impact people’s lives through integrative therapies and innovative technologies that provide knowledge and access to care that truly transforms health and well-being.JOB DESCRIPTION We value providing superior customer service and are committed to the successful operation of all systems and processes. The Client Services Solutions Specialist is an entry-level role responsible for providing day-to-day support to EVEXIAS partners and clients. This position serves as a key point of contact for answering questions, troubleshooting systems, and ensuring a positive client experience.
This role is ideal for someone who enjoys helping others, learning technology-based systems, and growing within a client services or support environment.
KEY RESPONSIBILITIESClient Support & Service
- Respond to client support inquiries via email, online chat, and phone in a professional and timely manner.
- Walk clients step-by-step through troubleshooting and problem resolution.
- Assist clients with navigating EVEXIAS applications, systems, and platforms.
- Follow up with clients to ensure issues are resolved and service expectations are met.
- Escalate unresolved or complex issues to appropriate internal teams when necessary.
- Provide accurate information regarding EVEXIAS products, services, and systems.
- Serve as a positive representative of EVEXIAS, demonstrating professionalism, empathy, and integrity in all interactions.
- Support practice deactivation requests and other administrative client service tasks as assigned.
- Partner with internal teams, including Sales and Operations, to ensure smooth client onboarding and transitions.
- Assist clients with basic system configuration, troubleshooting, and maintenance.
- Help test and support updates to registration forms or internal systems as needed.
- Maintain accurate documentation of client interactions and resolutions.
- High school diploma or equivalent required; associate degree or coursework in a related field preferred.
- Strong verbal and written communication skills.
- Basic understanding of computer systems and the ability to learn new technologies quickly.
- Ability to explain technical concepts in clear, simple, step-by-step instructions.
- Patient, friendly demeanor with strong listening skills.
- Commitment to providing exceptional customer service.
- Previous experience in customer service, help desk, call center, or client support (internship or entry-level experience acceptable).
- Familiarity with CRM systems, ticketing systems, or support platforms is a plus.
- Problem-solving mindset
- Attention to detail
- Time management and organization
- Willingness to learn and grow
- Team-oriented with a positive attitude