Supervisor for Day Spa

JOB SUMMARY: The spa supervisor will assist in overseeing spa sales and operations. Provides excellence in customer service by welcoming and greeting clients warmly.

Upscale Wellness Spa in Clarkston

Evexia Wellness Spa www.evexia-wellnessspa.com

*Must be available Saturdays 8:15am-5:30pm and till 8:30pm on weekday's (closed on Sunday)*

Prefer previous Day or Med spa experience preferred and MUST not be afraid to sell. Previous sales experience required.

ESSENTIAL JOB FUNCTIONS:

· Providing excellence in customer service at all times. Greeting customers and thanking them for their business.

·Maintaining product knowledge to promote and sell spa and salon services, and retail products.

· Handling customer complaints

· Handling the reporting of any inappropriate guest behavior

· Following all health and safety codes and policy’s

· Order/tracking of supplies and inventories

· Making sure the spa is CLEAN and site ready at all times

· Cover shifts as needed

· Scheduling of staff in all services

· Cleaning bathrooms, service rooms and lobby (maintaining premises)

· Completing daily checklist and making sure other team members are completing assigned duties satisfactorily

· Handling cash and bank deposits

· Scheduled customers

· Checking customers in/out

· Escorting customers to service rooms/locker rooms

· Monitoring times of service for customers and notifying customers when service times have ended

· Replenishing stock

· Selling the spa and services through client tours

· Accurately following all booking polices and cancellation policies

· Opening/closing responsibilities

· Upholds high standards of sterilization and sanitation as required by law and the policies and procedures of the spa.

· Properly cares for spa equipment and uses recommended amounts of product to help with cost control.

· Interacts cooperatively with other spa team members to provide a seamless customer experience.

· The use of several potentially hazardous chemicals for the float pod (must always wear gloves and goggles)

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Preparing room for clients and preparing equipment for clients.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

· Adhere to all current regulations and laws related to a Spa.

· Must handle sensitive client information with confidentiality

· Ability to pass a background check

· 2 years of customer service

· Minimum 2 years supervisor experience

·Minimum 1-2 years of spa experience

COMPETENCIES

· Excellence in communication

· Self-motivated and punctual

· Excellent customer service skills

ORGANIZATIONAL STRUCTURE

· Reports to the Spa Owners and Spa Manager

· This position has supervisory responsibilities

WORKING CONDITIONS AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the spa.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO STATEMENT

Evexia Wellness Spa LLC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Experience:

• Supervisor: 2 years (Required)

Work Location: In person

Salary : $17 - $19