Staffing Manager Floater

Job Summary

The Staffing Support Manager, Floater, plays a critical role in ensuring continuity of service across the staffing team by providing coverage and support when Staffing Managers are out of office or when additional support is needed. 
 
This role is responsible for maintaining seamless client and doctor communication, supporting scheduling logistics, and stepping in to manage bookings and coverage needs. While the role is primarily support-focused, this individual will also be empowered to make decisions, confirm bookings, and negotiate rates once fully trained. 
 

Essential Duties & Responsibilities

• Step in to support Staffing Managers during out-of-office periods, ensuring uninterrupted service to clients and doctors 

• Manage and respond to client and doctor communication in a timely and professional manner 

• Assist with scheduling logistics, including confirming shifts and managing coverage needs 

• Initiate and manage search efforts for open shifts when coverage is needed 

• Confirm bookings and negotiating rates within established guidelines 

• Exercise sound judgment in decision-making while maintaining alignment with company standards 

• Provide extended coverage support during longer absences (e.g., vacations), with increased ownership of assigned desks 

• Maintain accurate and timely documentation of communication and activity 

• Partner with client team members and account executives to ensure alignment on coverage needs 

• Ensure a high level of responsiveness, accuracy, and attention to detail in all interactions 

• Support overall team goals with a collaborative, solutions-oriented mindset 

• Other duties as assigned 

Required Skills & Abilities

• Strong organizational and time management skills with the ability to prioritize effectively 
• Excellent written and verbal communication skills 
• Ability to work independently while also collaborating within a team environment 
• Strong attention to detail and follow-through 
• Comfortable making decisions and exercising judgment after training 
• Ability to adapt quickly in a dynamic, fast-paced environment 
• Positive, proactive, and solution-oriented mindset 
• Prior staffing or recruiting experience preferred but not required 

Education and Experience: 

• Bachelor’s degree preferred in Business, Communications, or related field 
  Prior experience in staffing, recruiting, or a similar fast-paced environment preferred 

Success Metrics: 

• Coverage successfully filled during Staffing Manager absences 
• Timeliness of responses to clients and doctors 
• Accuracy and completeness of scheduling and communication 
• Ability to maintain seamless continuity of service

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to lift 10–15 pounds as needed.
• Ability to access and navigate organizational facilities.