Returns Specialist

Our Story And How You Can Help Contribute

Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers and collectors connect with a world of shoppers seeking rare and wonderful things. Each day the global auction platform unleashes an ever-changing assortment of art, jewelry, fashion, collectibles, antiques and more, most with a starting bid of $1. EBTH aspires to be the first stop for secondhand online. We stand behind our work and offer every customer the “EBTH Promise”. If we don’t uphold our end of the bargain, we’ll do our best to make it right. We’re seeking a Solutions Team Specialist to handle returned and unlistable items and process them through the system.

As a dynamic company, we move fast and seek to continuously improve – and while this will be a very demanding position, you’ll be surrounded by a passionate team of individuals who are dedicated to the common goal of drastically changing the way personal property is sold, bought and moved across the country – and we have a lot of fun while we’re doing it. We’re proud of our journey and we’re eager to share our story with shoppers, clients and consignors across the world!

Discover everything uncommon at EBTH.COM.

TASKS YOU’LL BE JUGGLING

• Handle returned items through a lifecycle to include receiving, inspection, and relisting
• Unpack and verify inbound shipments and ensure accurate inventory receipt
• Verify Inbound inventory by item creation using existing inventory control functions
• Report damages upon discovery to any inventory through dedicated processes
• Assist other departments with preparing items for processing
• Inventory Coordination: Sorting returns to be restocked, repaired, or disposed of
• Ensure efficient processing of outgoing unlistable items
• Using inventory management software to update item status and location
• Efficiency: Capable of working in fast-paced, high-volume, and sometimes repetitive environments
• Handle fluctuating task assignments based on business needs
• Collaborate with team leadership to ensure consistent coverage of key tasks (daily, weekly, quarterly)
• Maximize efficiency and timeliness to achieve company-defined Service Level Agreements (SLAs)
• Direct internal inquiries and concerns to appropriate resources
• Foster a positive attitude with an open communication culture
• Demonstrate effective time management
• Encourage creative problem-solving and process review for continuous innovation and improvements
• Provide critical backup support during team member PTO as needed
• Maintain a clean and organized workspace
• Perform other duties as assigned
  
  

Required Credentials:

• Ability to prioritize tasks
• Attention to Detail: Critical for accurately assessing product condition. Inspect returned merchandise
• A collaborative team player who can work independently, has strong interpersonal skills and the ability to
  
  

build productive working relationships across all areas of the business.

• Demonstrated drive and self-starter in a fast-paced and challenging business environment
• High school diploma or GED required
• Minimum of two years of related experience and/or training, or an equivalent combination of education
  
  

and experience.

• Familiarity and comfort working with Google Suite
• Proficiency in using common applications such as word, spreadsheets, and email
• Ability to lift 50 lbs when utilizing proper equipment
• Ability to follow safety guidelines for handling packages that may contain broken glass and other
  
  

hazards.

• Ability to adhere to a set production schedule to align with business needs, with willingness to work
  
  

flexible hours, including nights and weekends, if business needs require.

• Reliable transportation
• Ability to maintain a calm and professional demeanor at all times
• Ability to maintain a set schedule to align with business needs, while being willing to work flexible hours
  
  

including nights and weekends if business needs require.

We are not providing relocation for this position and are only accepting applications for candidates who are

located in the Cincinnati, OH metropolitan area.

We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged

to apply.

Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide

sponsorship at this time.

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