Partner Success Manager

Partner Success Manager I Roles & Responsibilities

Company Overview

Founded in Los Angeles in 2016 by Sam Polk, Everytable began as a radical idea that nutritious, chef-crafted meals should be affordable and accessible to everyone, regardless of zip code.

Long before the pandemic pushed the industry toward off-premises dining, the company

pioneered a grab-and-go model designed to combat food inequality and improve public

health outcomes in underserved communities. 

Polk, a former Wall Street trader turned social entrepreneur, first created the nonprofit FEAST (formerly Groceryship) to provide nutrition education and subsidized groceries in South Los Angeles. When participants still struggled to maintain healthy habits because fast food remained the cheapest and most available option, he realized the problem wasn’t knowledge—it was access. That insight became the foundation for Everytable.

The concept launched with a single location in South L.A., serving fresh, ready-to-eat meals

produced from a central kitchen and priced according to neighborhood demographics, higher

in affluent areas, and more affordable in low-income, food desert neighborhoods. This

dynamic pricing structure allowed Everytable to serve vastly different communities while

maintaining healthy unit economics and fueling expansion. Today, the company operates

more than forty locations across Southern California, supported by a 45,000-square-foot

commissary kitchen and a fleet of refrigerated trucks that enable vertical integration and cost

Control.

Everytable has evolved into a multi-channel platform encompassing retail storefronts, a direct-

to-consumer subscription service, corporate meal programs, and a growing network of “Smart

Fridges” in offices, schools, and community centers, generating multiple revenue streams for

the franchisees. This compelling franchise model blends efficiency with impact: small footprint

stores averaging 700 square feet, low build-out costs around $300K, AUVs near $1M, and

margins of fifteen percent. By owning its supply chain and central production, the company

achieves systemwide margins of around thirty percent and year-over-year sales growth of

twelve percent. These economics are exceptionally compelling for franchisees seeking

accessible entry points with high scalability potential.

We’re growing our Corporate Meal program, Everytable at Work, and  looking for a Partner Success Manager to build strong, lasting relationships with our partners and ensure they achieve meaningful impact through our programs and services. 

Reports to: Sr. Director of Customer Success

Location: Remote.

Position Overview:

The Partner Success Manager (PSM) is the strategic and operational lead for a  growing portfolio of Corporate Food Service partnership accounts. You will have ownership over your accounts, be responsible for the end-to-end partner experience—from post-launch stabilization to long-term growth. This is a high-impact, cross-functional role requiring a blend of logistics coordination, financial oversight (COGS), and relationship management to ensure the successful execution of Everytable’s mission-driven food service.

Responsibilities:

• Strategic Account Management: Serve as the primary point of contact for institutional partners; build deep, "trusted advisor" relationships with administrators and staff.

• Operational Execution: Own the weekly lifecycle of account maintenance, including menu planning, order processing, and ensuring delivery accuracy.

• Onboarding & Launch: Partner with Business Development to transition new accounts from contract to "live" status, overseeing service launches and post-launch optimization.

• Profitability & Financial Health: Analyze and manage COGS to ensure portfolio profitability; execute weekly/monthly invoicing and collaborate with Finance on collections and billing discrepancies.

• Crisis & Recovery Leadership: Lead real-time troubleshooting for delivery or order failures, requiring availability for early mornings or weekends to ensure service continuity.

• Growth & Retention: Achieve a 90% account retention rate; identify expansion opportunities within existing accounts and support the renewal process.

• Process Improvement: Identify systemic service failures and collaborate with Logistics and Fulfillment teams to implement data-driven, permanent solutions.

• Mentorship: Act as a resource for onboarding and training junior members of the Partner Success team.

KPIs:

• Retention: Maintain a 90% account retention rate across the portfolio.

• Profitability: Maintain Menu COGS within target margins.

• Engagement: Consistent site visits and high partner satisfaction scores.

Position Requirements:

• Experience: 4-5 years in Account Management, Customer Success, or B2B Sales (experience in Food Tech or Logistics is highly preferred).

• Operational Grit: Proven ability to manage complex, time-sensitive projects in a dynamic, "always-on" environment.

• Analytical Proficiency: Skilled in Excel/Google Sheets with the ability to use data to drive profitability and identify service trends.

• Communication: Exceptional verbal and written skills; comfortable presenting to both frontline staff and C-suite stakeholders.

• Problem-Solving: A "hustle" mentality—capable of creative troubleshooting and cross-functional collaboration under pressure.

• Mission Alignment: A genuine passion for Everytable’s mission to provide healthy, affordable food to all communities.

Compensation & Benefits

• Base salary commensurate with experience 

• Health benefits including medical, dental, vision

• Eligibility for 401k plan

Everytable is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage women, people of color and LGBTQ people to apply. Everytable is a Fair Chance employer and will consider qualified applicants with arrest and/or conviction records for employment.

In accordance with Everytable’s duty to provide and maintain a workplace that is free of known  health and safety hazards , the Company has adopted a mandatory COVID-19 vaccination policy to safeguard the health of its employees and its customers. As such, the Company requires that all employees be fully vaccinated against COVID-19 upon hire. For the purposes of this policy, “fully vaccinated” shall mean two weeks have passed since: (i) applicant obtained their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines; or (ii) applicant has obtained a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Applicants shall submit proof of vaccination either with their application or as part of their onboarding process

In the event that an applicant requires a reasonable accommodation due to a disability or a sincerely held religious belief, the Company will provide an accommodation to the extent it can, if the applicant is hired.