Coordinator, Diversion Services

Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing!

EveryMind is not just a name; it’s a catalyst for change. We believe in the inherent value and potential of every individual, every mind. With a commitment to the building blocks of mental health, we have been strengthening communities and empowering individuals since 1957. Through our direct services, advocacy, and community partnerships, we foster an ecosystem of support that cultivates thriving communities.

EveryMind is hiring a Temporary Coordinator, Diversion Services to join our Homeless and Housing Support Services team. This role is responsible for providing support to the Centralized Intake & Diversion program, including – but not limited to - answering and responding to diversion phone calls, organizing food and supplies, conducting intakes, responding to/forwarding calls from the homeless information line, and taking on a small caseload.

Schedule & Site:  19 hours/week to be performed in the Centralized Intake & Diversion Office at 1301 Piccard Drive. Hours are flexible but should cover at least 3 weekdays between the hours of 8:30-5pm.

Start & End Date: As soon as possible through mid/late August, 2026.

Why You'll Love Working at EveryMind

At EveryMind, we're not just a workplace, we're a mission-driven community committed to mental wellness for all. Here's what you can expect when you join us:

• A Recognized Top Workplace in Montgomery County (Bethesda Magazine)
• Over 65 Years of service as a leading mental health nonprofit
• 210 Team Members across 27 locations 
• Culture of Trust, Integrity, and Innovation

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. When in office, sit near phone and answer all calls. Listen to voicemails and follow up accordingly.
2. Conduct in-person intakes as needed; coordinate with Intake Specialist to assign cases.
3. Organize food and supplies; perform other office-related duties as needed.
4. Respond to and/or forward voicemails from the Homeless Information Line.
5. Provide diversion services for a small (10 or less) caseload of clients. Coordinate with other diversion specialists to ensure coverage during off hours.
6. Enter data in eICM and List, as needed.
7. Assist with data collection and quality assurance.
8. Other duties as assigned.

Supervision to be exercised:

N/A

Supervision to be received:

Reports to Manager, Diversion.

Education:

Bachelor’s degree in social work discipline.

Experience:

At least one year of experience in providing services to low-income, homeless, psychiatric, substance involved, or co- occurring adults.

Skills:

Excellent oral and written communication skills. Must be able to organize and prioritize. Experience with Microsoft Office platforms, Electronic Health systems and accurate data entry skills. Bilingual Spanish preferred.

Abilities:

Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients and family members or caretakers, interns, volunteers, paid staff, and community partners. Ability to express ideas with clarity, confidence and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines. 

Physical and Emotional Demands:

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear.

The employee must be able to lift and/or move up to 35 pounds frequently. The job's specific vision abilities include close vision, distance vision, and the ability to adjust focus.

Due to the nature of the content that is handled in the program, anyone who has a history of trauma or suicidality could be at risk of being triggered or re-traumatized. This is especially true for people who have experienced these issues within the past 12 months and therefore we may not recommend this work if their experience is so recent.

Clearance Requirements:

The employee must pass a criminal background check. Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check. All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to always perform all required duties.

Working Conditions:

The work environment is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be available to perform the duties of the job during most, but not limited to core business hours (between 9-5pm, M-F), some flexibility with schedule may be available (evening and/or weekend hours). Employees will work mostly on-site but may work some hours remotely with the approval of supervisor.

Due to confidentiality and the amount of travel to client locations, the employee must possess a valid drivers license, reliable vehicle, and auto insurance.

Ready to Join Us?
If you're excited to contribute to life-changing work, apply today and become part of a team that's transforming lives through compassion, expertise, and community connection.

Salary : $30 - $35