Bilingual Administrative Assistant (In-Person)

Job Overview
Our growing restoration company is seeking a Bilingual Administrative Assistant to join our team. This in-office position plays a key role in the insurance claim process, requiring excellent communication, organizational, and critical thinking skills.

Key Responsibilities:

Insurance Claim Management:

• Provide exceptional customer support by addressing inquiries and resolving issues in a timely manner.
• Review, read, and analyze estimates to ensure accuracy and completeness.
• Handle the supplementing process, including negotiating and communicating with insurance companies to secure necessary approvals.
• Document and track claims efficiently.

Customer Communication:

· Communicate with clients regarding the status of their claims.

· Assist with collecting payments, including overdue accounts (collections).

Administrative Duties:

· Create invoices and other letter documents as needed.

· Maintain daily schedules and ensure tasks are completed on time.

· Organize and track all claim-related paperwork and documentation.

· Coordinate with internal teams to ensure a seamless claims process.

· Perform other general office duties as they arise.

Qualifications:

· Bilingual (English/Spanish): Fluency in both languages is required for effective communication with customers and insurance representatives.

· Strong written and verbal communication skills, especially for phone and email correspondence.

· Knowledge of the insurance claims process, including supplementing, is required.

· Highly organized and self-motivated, with the ability to manage tasks and meet deadlines independently.

· Critical thinker with excellent problem solving skills.

· Strong attention to detail and efficiency in managing administrative work.

· Previous experience in a similar role within the restoration or insurance industry is a plus.

What we offer:

· Competitive salary based on experience.

· A supportive work environment with opportunities for growth.

If you are hardworking, bilingual, and passionate about providing excellent administrative support, we’d love to hear from you!

Join us in making a difference in the restoration industry!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20 - $23