What are the responsibilities and job description for the Lead Driver - Transportation position at EveryAge?
Lead Driver
EveryAge – Elderhaus PACE
Location: Wilmington, NC
Full-Time
Make a Difference Every Day!
EveryAge PACE is seeking a Lead Driver who is passionate about serving older adults and thrives in a role that blends hands-on transportation, route coordination, and team communication. This position plays a critical role in ensuring our participants arrive safely, comfortably, and on time to medical appointments, the PACE Center, and community activities.
If you are an organized, dependable professional with excellent interpersonal skills and a commitment to service excellence, we’d love to hear from you.
Position Overview:
Under the supervision of the Transportation Coordinator, the Lead Driver is responsible for the safe and timely transportation of PACE participants, as well as the scheduling and coordination of daily driver routes. This role acts as a communication hub between drivers, the transportation team, and the interdisciplinary care team—ensuring smooth operations and a positive participant experience.
Key Responsibilities:
Transportation & Safety
- Safely transport participants to and from medical appointments, PACE Center activities, and outings
- Assist participants during boarding and exiting vehicles with dignity and care
- Conduct and document daily pre- and post-trip vehicle inspections
- Maintain assigned vehicle in clean, safe, and working condition
- Report safety concerns, incidents, or vehicle issues promptly
Scheduling & Route Coordination
- Coordinate daily driver routes and schedules to meet participant care needs
- Adjust routes in real time to accommodate changes, emergencies, or unexpected delays
- Schedule and coordinate delivery of meals, durable medical equipment (DME), pharmacy items, and supplies
- Serve as a key point of communication with dispatch and the Transportation Coordinator
Communication & Leadership
- Maintain consistent two-way communication with drivers, Transportation Coordinator, and interdisciplinary team members
- Provide guidance and support to drivers to ensure service excellence
- Demonstrate strong interpersonal skills when interacting with participants, caregivers, and coworkers
- Promote teamwork, reliability, and a positive service culture
Administrative & Compliance
- Maintain accurate transportation records and logs
- Uphold HIPAA confidentiality standards at all times
- Follow all OSHA, safety, and EveryAge PACE policies and procedures
- Participate in on-call transportation support as assigned
- Support quality improvement initiatives and ongoing training
Qualifications:
Required
- High school diploma or equivalent
- Valid driver’s license, proof of insurance, and reliable transportation
- Minimum age of 23 (to meet insurance requirements)
- At least 1 year of experience working with frail or elderly populations
Preferred Skills & Abilities
- Strong organizational and scheduling skills
- Excellent verbal communication and active listening abilities
- Proven ability to remain calm and flexible in fast-paced or stressful situations
- Leadership mindset with the ability to prioritize and problem-solve
- Ability to read and understand maps and routing information
- Professional, respectful, and compassionate demeanor
Work Environment & Physical Requirements
- Ability to stand, walk, lift, push, and pull as needed
- Work in varying temperatures and sometimes high-pressure situations
- Regular interaction with participants who may have mobility limitations or medical needs
Why Join EveryAge/Elderhaus?
We are dedicated to enhancing quality of life for older adults through compassionate, team-based care. Our employees are driven by purpose, supported by leadership, and valued for the meaningful work they do every day.
Ready to Drive Change?
Apply today and become part of a team where your communication skills, leadership, and reliability truly make a difference.
EveryAge is an Equal Opportunity Employer.