What are the responsibilities and job description for the Customer Support Assistant position at Every Word Code?
Company Description
About Us
Every Word Code is a dynamic and innovative business solutions company committed to helping clients achieve long-term success through strategic communication, efficient operations, and client-centered services. We take pride in building strong relationships, delivering consistent value, and offering professional growth within a collaborative environment.
Job Description
Job Description
We are currently seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Kansas, MO. The ideal candidate will provide front-line support to clients, ensuring their questions and concerns are addressed in a timely and professional manner. This role requires excellent communication skills, problem-solving abilities, and a proactive attitude toward delivering exceptional customer service.
Responsibilities
Qualifications
Benefits
About Us
Every Word Code is a dynamic and innovative business solutions company committed to helping clients achieve long-term success through strategic communication, efficient operations, and client-centered services. We take pride in building strong relationships, delivering consistent value, and offering professional growth within a collaborative environment.
Job Description
Job Description
We are currently seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Kansas, MO. The ideal candidate will provide front-line support to clients, ensuring their questions and concerns are addressed in a timely and professional manner. This role requires excellent communication skills, problem-solving abilities, and a proactive attitude toward delivering exceptional customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and ticketing systems
- Identify and troubleshoot issues or concerns efficiently
- Maintain accurate records of customer interactions and transactions
- Escalate complex issues to appropriate departments when necessary
- Follow up with customers to ensure resolution and satisfaction
- Assist in improving support processes and documentation
- Collaborate with team members to maintain a consistent and high-quality customer experience
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree is a plus
- Previous experience in customer service or support preferred
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Proficiency in using customer service software and basic office tools
- Ability to handle a fast-paced environment and adapt to change
- Attention to detail and a customer-first mindset
Benefits
- Competitive salary ranging from $35,000 to $45,000 per year
- Opportunities for professional growth and career development
- Supportive and inclusive work environment
- Skills development through hands-on training and mentorship
- Full-time position with consistent hours and work-life balance
Salary : $35,000 - $45,000
