Case Management Supervisor - Foster Care

Position Summary

Supervises an assigned team of FCCM Case Managers and ensures quality, timely, family-centered services that promote child safety, well-being, and permanency.

Essential Duties and Responsibilities

1. Provide direct supervision of approximately 6 case managers, including regular documented individual supervision.

2. Review case progress, permanency and concurrent plans, safety issues, barriers, and service needs with assigned staff.

3. Monitor required visits, contacts, case documentation, court reports, appointments, deadlines, and data entry.

4. Review and approve reports and monitor compliance, caseloads, budgets, and program performance indicators.

5. Facilitate team meetings and communicate current practice guidance and program expectations.

6. Support case assignments, transfers, closures, on-call coverage, and responses to urgent safety concerns.

7. Provide coaching, performance feedback, training, and professional development to case managers.

8. Participate in quality improvement, audits, case reviews, and corrective actions.

9. Communicate with Children’s Division, contract partners, courts, children, caregivers, and families as appropriate.

Perform other related duties as assigned, consistent with the responsibilities, training, and authority of the position.

Required:

• Master’s degree in Social Work, Counseling, Psychology, or a closely related human services field from an accredited institution.
• Minimum of two (2) years of relevant professional experience in human services, behavioral health, child welfare, or a related field.

Preferred:

• At least one (1) year of supervisory or leadership experience.
• At least three (3) years of professional experience in human services.

Must complete required background and eligibility checks, maintain required position-specific training, and use agency-approved case management and communication systems. All qualifications are subject to applicable Missouri Children’s Division and FCCM contract requirements.

Core Competencies

•  Reflective Supervision and Coaching: Conducts and documents regular individual supervision, case consultation, skill development, and performance feedback.

•  Safety Decision Support: Reviews child safety, risk, urgent concerns, mandated reporting, and timely escalation with case managers.

•  Assessment and Service Plan Review: Monitors assessments, child and family participation, individualized plans, required visits, and timely updates.

•  Permanency and Family Connections: Guides reunification, concurrent planning, kinship searches, sibling connections, safe visitation, and placement stability.

•  Case Monitoring and Quality Improvement: Reviews case records, court reports, contact timeliness, workloads, outcomes, and corrective actions.

•  Transition and Well-Being: Oversees appropriate health, behavioral health, educational, independent-living, and case-closing coordination.

•  Trauma-Informed, Culturally Responsive Practice: Recognizes the effects of trauma, respects individual identities and experiences, and uses strengths-based, developmentally appropriate approaches.

•  Child Safety and Reporting: Recognizes safety concerns, responds within role and authority, promptly escalates risk, and fulfills mandated reporting and incident-reporting duties.

•  Family, Kinship, and Youth Engagement: Supports meaningful participation, family voice and choice, kinship connections, sibling relationships, and appropriate family contact.

•   Ethics, Rights, and Confidentiality: Protects child and family rights, privacy, informed participation, professional boundaries, and secure handling of case information.

•  Collaboration and Communication: Works respectfully with children, families, caregivers, Children’s Division, courts, schools, providers, and multidisciplinary partners.

•  Documentation and Accountability: Produces accurate, timely, objective records and follows applicable contract, policy, and accreditation-related expectations.

Compliance and Professional Expectations

Follow applicable Missouri Children’s Division requirements, the FCCM contract, ECH policies, and applicable COA/Social Current accreditation standards. Protect child and family rights, privacy, confidentiality, informed participation, and professional boundaries. Promptly report suspected abuse or neglect, safety threats, and significant incidents as required. Complete required orientation, ongoing training, supervision, and quality improvement activities.

Support timely child and family assessments, individualized case planning, permanency and concurrent planning, family connections, appropriate service referrals, and coordinated transitions to the extent applicable to the role. Work within assigned authority and seek supervisory or qualified professional consultation when needed.

Work Environment and Accommodations

Work is performed in office and community settings, including family homes, foster placements, schools, courts, and service-provider locations as assigned. Travel and occasional evening or weekend work may be required. Reasonable accommodation may be provided to qualified individuals with disabilities to enable performance of essential job functions in accordance with applicable law.

Physical Requirements

The position may involve sitting, standing, walking, bending, and moving between offices and community locations; use of computers and phones; and driving for assigned duties. The position may occasionally require lifting or moving up to 15 pounds. Reasonable accommodation may be provided in accordance with applicable law.

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