Retail Associate

At Just Cats Veterinary Hospital, we are dedicated to delivering outstanding customer service and ensuring a positive experience for both pet owners and their furry companions. Our mission is to make every visit comfortable, informative, and stress-free for our customers. We accomplish this by warmly greeting each customer, offering personalized assistance, and fostering a friendly and welcoming environment.

As a Retail Associate, you will play an essential role in creating a memorable experience for customers, ensuring their needs are met while helping them find the best products for their pets.

Join our team and contribute to making every pet’s visit a positive one!Responsibilities

• Greet customers in a polite, friendly, and professional manner, ensuring a welcoming atmosphere.
• Continuously update and enhance product knowledge to provide informed recommendations.
• Learn about the nutritional information of various cat food diets and be able to assist customers with dietary recommendations.
• Respond to customer inquiries about products, purchase history, and store offerings with clear and accurate information.
• Identify customer needs and direct them to appropriate products, offering guidance and assistance as needed.
• Recommend additional products when appropriate, upselling items that complement their purchases.
• Maintain organized store displays, ensuring shelves are stocked and products are properly arranged at all times.
• Regularly create and update a list of out-of-stock inventory items to ensure timely restocking.
• Learn and follow opening and closing procedures to maintain store operations efficiently.
• Perform regular cleaning tasks, including wiping down counters, dusting, sweeping, and mopping to maintain a clean and tidy environment.
• Complete daily task lists to ensure the store’s smooth operation.
• Handle all financial transactions, including cash and card payments, with accuracy and efficiency.

Required Skills

• Strong customer service skills, with the ability to create positive and lasting customer experiences.
• Excellent communication skills, both verbal and written, to interact with customers effectively.
• Attention to detail, with the ability to keep track of store inventory and ensure displays are organized and stocked.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge of basic retail operations, including financial transactions and cash handling.
• Ability to work independently as well as part of a team to achieve store goals.
• Strong problem-solving skills and the ability to handle customer inquiries or concerns with professionalism and care.
• Flexibility and willingness to learn new skills, including knowledge about products and store procedures.
• Prior retail experience is preferred, but not required.