Transportation Billing Auditor

Description

Job Summary:
Responsible for accurately and efficiently performing air waybill audits per established guidelines, resolving customer and carrier inquiries pertaining to freight charges and providing back up support to the Customer Service Agents and Customer Service Records Clerk.

Compensation: $22.00 p/hr
Schedule: M-F 7am - 4pm
Employment Type: Regular Full-Time
FLSA Status: Non-Exempt

Essential Functions:

1. Audit and process correctly rated Air Waybills to ensure accurate freight rates and other transportation fees are being charged to individual customers' accounts.
2. Identify and log rating discrepancies for management reviewal and correction.
3. Identify rating discrepancy patterns to aid in development of training material.
4. Communicate, interact, and respond in a timely and professional manner to customers, coworkers, and vendors to resolve problems, expedite workflow and promote department and company initiatives.
5. Communicate updated Air Waybill charges to customers, receiving stations and second carriers.
6. Provide supplemental assistance to accounting department regarding rating inquiries.
7. Scan and rename airway bills and appropriate support documentation.
8. Perform Customer Service and Customer Service Records Clerk duties when required.
9. Maintain confidentiality in all duties assigned.

Qualifications:

1. Knowledge of administrative and clerical procedures, work processing systems/software, managing files and records, designing forms and other office procedures and related terminology.
2. Ability to maintain confidentiality in all aspects of employment, including file and record maintenance.
3. Knowledge of technology is used for training purposes or possess an interest in learning the technological methods used in training.
4. Requires good organizational, attention to detail, and record keeping skills and also the ability to maintain current and updated information. Requires the ability to input and retrieve information from a database.
5. Requires the ability to type 45 wpm, as required by location.
6. Requires the ability to be sedentary for extended periods of time and the ability to operate a computer keyboard and screen for extended periods of time as required by location.
7. Have at least one year of previous administrative support experience.
8. Requires the ability to understand, retain, and deliver information verbally and written.
9. Requires the ability to maintain excellent customer/station agent relations.
10. Requires courteous, helpful, and poised phone manner and possess excellent interpersonal skills.
11. Requires the ability to make determinations quickly and under pressure.
12. Requires good organizational, attention to detail, and record keeping skills and also the ability to maintain current and updated information.
13. Requires the ability to input and retrieve information from a database.
14. Must be able to perform multiple tasks simultaneously, such as talking on the phone, data entry, and data retrieval.
15. Candidates must be able to read and write to facilitate the communication process in a friendly, positive minded manner.
16. Ability to lead, motivate, and successfully communicate with a diverse workgroup and other internal departments required.
17. Must have a high attention to detail.
18. Must possess a valid driver's license.

Benefits Packet Includes:

• Group Medical/Vision/Dental/Life Insurance Coverage
• 401k Retirement Match Savings Plan
• Paid Holidays
• Floating Holiday
• Paid Time Off
• Jury Duty Pay
• Employee Discounts
• Employee Assistance Program

Equal Employment Opportunity:

Everts Air is a drug- and alcohol-free workplace committed to equal employment opportunities, fair and transparent pay practices, and an inclusive environment for all employees and applicants. Due to the nature of our operations, some roles may require background checks and compliance with federal aviation security standards.

Salary : $22