Quality Improvement Coordinator

Why Join Everstand?
Find joy and purpose in a career where you can make a difference every day. Join an inspired team of professionals dedicated to transforming the lives of youth and strengthening families and communities. Everstand is an independent, not-for-profit organization, not a federal or state agency—serving more than 1,000 children annually across 12 locations. As part of our team of approximately 500 professionals across DC, MD, PA, and WV, you'll have the opportunity to empower youth and families to heal, grow, and thrive in their communities.

Position Summary
Everstand is seeking a detail-oriented, analytical, and organized Quality Improvement (QI) Coordinator to support quality assurance, regulatory compliance, and continuous improvement across our programs and departments in Maryland, Pennsylvania, and the District of Columbia. Based in Baltimore, this role plays an important part in ensuring our services meet internal quality standards, state licensing requirements, national accreditation standards, and funding expectations.

What You'll Do!
Quality Improvement & Compliance

• Support quality improvement initiatives, policies, and procedures.
• Monitor compliance with licensing, accreditation, regulatory, and funding requirements.
• Assist with audits, risk management, corrective action plans, and staff training.
• Respond to staff questions and track formal concerns.

Data Analysis & Reporting

• Prepare and analyze reports on program outcomes, incidents, surveys, and compliance.
• Create reports, presentations, and dashboards to support decision-making.
• Monitor electronic health record (EHR) documentation for accuracy and timeliness.
• Share data and findings with program teams and leadership.

Audits & Continuous Improvement

• Audit client records and program spaces for compliance.
• Identify trends, documentation gaps, and areas for improvement.
• Help develop corrective action plans and support regulatory reviews.

Surveys & Feedback

• Coordinate surveys for employees, clients, families, and referral sources.
• Use SurveyMonkey to collect and analyze feedback.
• Identify opportunities to improve services based on survey results.

Formal Concerns & Investigations

• Track formal concerns and client grievances from beginning to resolution.
• Coordinate documentation, interviews, and follow-ups.
• Communicate findings and recommendations to leadership.
• Review data to identify recurring concerns and trends.

EHR Support & Training

• Maintain EHR super user certification and work toward trainer certification.
• Provide EHR training and technical support to staff.
• Report system issues and assist with system updates and document management projects.

What We're Looking For?

The ideal candidate is a strong problem-solver with excellent communication skills, advanced Microsoft Excel proficiency, and the ability to manage multiple projects and deadlines in a collaborative, mission-driven environment.

Required Education & Experience

• Bachelor's degree and at least 1 year of experience in documentation audits, compliance, or data analysis; or
• Associate degree and at least three years of related experience in documentation audits, compliance, or data analysis.

Preferred Qualifications

• Bachelor's degree in human services, data analytics, or a related field.
• Experience in child and family services, behavioral health, addiction recovery, residential care, or a related industry.
• Familiarity with Maryland and/or District of Columbia residential care regulations.

Additional Employment Requirements
The selected candidate must be able to:

• Obtain and maintain CPR/First Aid certification.
• Provide and maintain a valid driver's license and operate a motor vehicle.
• Successfully complete required CPS/UII, federal and state fingerprinting background checks, tuberculosis testing, a work-readiness physical, and drug screening.
• Meet ongoing screening and certification requirements in accordance with organizational policies.

Schedule & Location
This is a full-time, on-site position based at Everstand's Baltimore Campus.

If you're passionate about quality, continuous improvement, and making a meaningful impact, we encourage you to apply!

This job description is not intended to represent a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

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