Bilingual Case Manager- Caminos PA

Position Summary

Responsible for the coordination of case management services for children in care under the direction of the Lead Case Manager. This includes coordinating timely referrals to external care providers and consistent communication with relevant stakeholders on referral status, ensuring consistent care coordination communication between medical and behavioral health staff internally and externally, coordinating timely referrals to child advocate services as needed, ensuring that the appropriate health interpretation and translation services are available, and ensuring the coordination of the appropriate post-release services that include the continuity of health-care services.

Essential Functions

• Model and act in accordance with Everstand's core values.
• Demonstrate and practice trauma informed leadership.
• Demonstrate and practice Everstand’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.”
• Acts as a primary point of contact and liaison for the child, family, identified sponsors and external agencies.
• Responsible for the completion of admission requirements, assessments and Individual Service Plans within regulatory timeframes and including participation of the child, family and potential sponsors.
• Coordinates the timely collection and completion of required documentation for children in care.
• Ensures that the children receive the full range of services identified in the ISP in an integrated and comprehensive manner.
• Works in collaboration with the clinical team and identified stakeholders to provide an assessment of the relationship between the child and the sponsor, utilizing safe screening methods to ensure that the identified sponsor is an appropriate placement for the child.
• Completes within required timeframes, ensuring documentation adheres to agency and federal regulations (i.e. UAC Assessment, Individual Service Plan, Case Reviews, Documentation in internal and external systems
• Makes recommendations for safely release, transfer, and/or initiating home studies
• Provides daily, weekly and monthly submission of required updates to internal and external team members.
• Facilitate regular case management meetings for individuals, groups and families.
• Coordinate with the Everstand staff members and community resources to address the child’s service needs.
• In collaboration with the clinical team, evaluates the child and/ or family s progress toward goal attainment on a designated basis in line with individual service planning and discharge plan goals.
• Responsible for taking the lead role in making transfer and release recommendations, as well as coordinating the release of children from care in accordance with regulatory timeframes. This includes ensuring timely communication and follow up with requests from external stakeholders.
• Participates in the delivery of case management services 7 days a week, with availability between 8:00 a.m. and 10:00 p.m. as assigned by the Lead Case Manager to ensure full coverage of the program.
• Facilitate access to and coordination of medical, dental, behavioral health, educational, recreational, legal, religious, and acculturation services in accordance with ORR requirements, ensuring services are documented in accordance with regulatory standards.
• Coordinate access to legal services including Know Your Rights presentations, attorney meetings, and consular visits.
• Facilitate sponsor (re)unification, ensuring safe and timely release planning occurs in adherence to federal timeframes and all safe and timely release efforts are documented fully in the case file. Assist in the coordination of access to interpretation and translation services beyond bilingual Spanish/English capacities, including indigenous and other language needs.
• Demonstrate knowledge and understanding of the grievance system and protection of confidentiality for all children.
• Support mandatory reporting requirements and comply with all related state and federal regulations, including but not limited to Child Level Events, Significant Incident Reporting and PSA (Prevention of Sexual Abuse) compliance.
• Ensure caseload ratios are maintained in compliance with ORR mandates and program capacity limits, meeting face to face (in person) with assigned children at minimum once per week to provide case updates.
• Participate in internal Quality Improvement (QI) processes and ensure audit readiness at all times.
• Maintain effective working relationships with families, children, colleagues, consultants and community agencies.
• Ensure assigned case records meet documentation standards as defined by both federal and state regulations.
• Ability to respond effectively to a fast-paced work environment, to include but not limited to, comprehension and implementation of frequent policy updates, procedure changes and data requests.
• Demonstrates knowledge of and familiarity with both Everstand and Office of Refugee Resettlement Policy and Procedures relating to the care and supervision of Unaccompanied Children. This includes knowledge of legal background and authority governing the practice as related to working with Unaccompanied Children.
• Obtain and maintain certification as a “user” in Everstand’s electronic health record software system, Cx360.
  
  

Non-Essential Functions

• As needed, to the sponsor to ensure thorough completion of documentation required for timely release of the child.
• Identify supervision and/or professional training needs to supervisor as they arise
  
  

Competencies

• Accountability
• Accurate Listening
• Attitude toward Honesty
• Commitment to the Job
• Consistency and Reliability
• Emotional Control
• Empathetic Outlook
• Flexibility
• Handling Stress
• Human Awareness
• Practical Thinking
• Relating to Others
• Role Awareness
• Frequent Interaction with Others
• Bilingual Capabilities
  
  

Supervisory Responsibility

N/A

Work Environment

This job is on-site and operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Being at a residential and school living environment there may be times you experience conditions in which challenging behavior can be exhibited from our youth to include but not limited to, physical agitation, physical violence and/or emotional outburst.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. This position regularly requires flexible work hours based on the needs of the program to include evening and weekend work. Eligible for flex schedule. Non-essential for inclement weather.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Essential Functions:

• Approaches concerns, challenges, and opportunities with empathy, attention to detail, active listening, and curiosity.
• Consistently models EVERSTAND’s core values: Safety, Empathy, Relationships, and Impact.
• Honor differences, acknowledge uniqueness, and amplify all voices.
• Attend training and group experiences that strengthen Everstand’s commitment to staff wellness and belonging.
• Models the use of welcoming and respectful language.
• Consistently uses inclusive language in communication and documentation.
  
  

Required Education And Experience

• Bachelor’s degree in behavioral sciences, human services, or social services fields.
• Fluent in both English and Spanish.
  
  

Preferred Education And Experience

• Child Welfare and/or case management experience.
  
  

Additional Eligibility Qualifications

• Ability to effectively express ideas clearly and concisely, orally and in writing; computer literate.
• Able to develop effective behavioral interventions and strategic using sound, objective decision making.
• Ability to organize staffing and therapeutic programming.
• Able to engage children in positive decision making.
• Ability to supervise staff to ensure they engage children in a positive and effective manner.
• Able to work cooperatively with others.
• Able to learn and effectively utilize different technology platforms.
• Excellent computer- use knowledge with Microsoft Windows 10 and 365 Office products, including Word, Excel, PowerPoint, and Outlook.
• Proven effective time management, planning, communication, and interpersonal skills.
• Ability to problem solve.
• Ability to work independently.
• Ability to keep an electronic calendar (Outlook).
• Ability to pass TCI certification both at employee orientation and per the schedule outlined by HR thereafter.
• Ability to pass CPR/First aid certification both at employee orientation and per the schedule outlined by HR thereafter.
• Ability to demonstrate the possession of a valid driver’s license prior to employment and ability to maintain the license and operate a motor vehicle thereafter.
• Ability to pass CPS/UII background check both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a Tuberculosis Screening both prior to employment and per the schedule outlined by HR thereafter. (WV - applicable; PA - not applicable)
• Ability to pass a work-readiness physical performed by a certified medical professional both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a Federal and State Fingerprinting Background Check both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a drug screen via urinalysis both prior to employment and randomly thereafter.
• Ability to pass a federal suitability determination investigation initiated after hire and updated every five years in accordance with federal regulations.
• Completion of all required ORR-mandated trainings, including but not limited to: trauma-informed care, cultural competency, PSA standards, mandatory reporting, and confidentiality protections.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

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