What are the responsibilities and job description for the System Operations Trainer position at Eversource Energy?
Company Description Eversource Energy (NYSE: ES) is a Fortune 500 energy company that operates New England’s largest energy delivery system across Connecticut, Massachusetts, and New Hampshire. Serving 4.4 million electric and natural gas customers, the company is focused on safety, reliability, environmental leadership, and expanding energy options. Eversource is strongly committed to supporting its customers, the communities it serves, and its employees. Team members are encouraged to take pride in their work, collaborate effectively, and prioritize working safely every day. The company values an engaged workforce of talented individuals who contribute to its long-term success.
Role Description The System Operations Trainer is a full-time, on-site role based in Manchester, NH. This position is responsible for designing, delivering, and updating training programs for system operations personnel, including control room staff and field operations teams. Daily tasks include developing instructional materials, conducting classroom and hands-on training sessions, facilitating simulations and drills, and assessing trainee performance to ensure compliance with operational standards and regulatory requirements. The trainer collaborates closely with operations leadership to identify skill gaps, maintain training schedules, and ensure that procedures, safety practices, and system technologies are effectively communicated and understood. The role also involves maintaining training documentation, incorporating feedback into program improvements, and supporting continuous learning initiatives across the system operations organization.
Qualifications
Role Description The System Operations Trainer is a full-time, on-site role based in Manchester, NH. This position is responsible for designing, delivering, and updating training programs for system operations personnel, including control room staff and field operations teams. Daily tasks include developing instructional materials, conducting classroom and hands-on training sessions, facilitating simulations and drills, and assessing trainee performance to ensure compliance with operational standards and regulatory requirements. The trainer collaborates closely with operations leadership to identify skill gaps, maintain training schedules, and ensure that procedures, safety practices, and system technologies are effectively communicated and understood. The role also involves maintaining training documentation, incorporating feedback into program improvements, and supporting continuous learning initiatives across the system operations organization.
Qualifications
- Experience in utility or energy system operations, grid management, or related technical fields, with strong understanding of safety, reliability, and regulatory requirements.
- Skills in training design and delivery, including curriculum development, instructional materials preparation, and facilitation of classroom and practical training sessions.
- Ability to communicate complex technical information clearly and effectively to diverse audiences, both in writing and verbally.
- Strong organizational and planning skills to manage multiple training programs, schedules, and documentation accurately and on time.
- Proficiency with standard office software and learning tools (e.g., presentation software, LMS platforms, data tracking systems) to support training activities.
- Demonstrated commitment to workplace safety, continuous improvement, and collaborative teamwork in an operational environment.
- Relevant education such as an associate or bachelor’s degree in engineering, technical, education, or related discipline; equivalent experience may be considered.
- Prior experience in technical training, operations coaching, or mentoring is highly beneficial; experience in electric or gas utility operations is a strong plus.