Front Desk Sales Representative

Front Desk Sales Representative

Newton, MA (In-Person) Full-Time $21-$23/hr Monthly Sales Commissions

ABOUT EVERPRESENT

EverPresent’s mission is simple: make your best memories everpresent in your life. For over 14 years, we’ve helped more than 100,000 families and institutions across America digitize, organize, and share their most treasured photos, videos, and audio—before old formats fade and family stories are lost to time.

We’re a family-founded, family-focused company with three state-of-the-art labs, more than 130 dedicated team members, and a growing national presence spanning the East Coast. What sets us apart isn’t just our technology—it’s the old-fashioned customer service and genuine care we bring to every project. When clients walk through our doors, they’re not handing over a box of tapes or photos. They’re trusting us with their legacy.

THE OPPORTUNITY

We’re looking for an energetic, people-first Front Desk Sales Representative to be the face of EverPresent at our Newton, MA headquarters. This is a high-volume, high-impact role at the intersection of sales and client service—where high-tech meets old-fashioned customer service.

You’ll be the first point of contact for clients, in person and by phone, and the key driver of converting inbound leads into booked projects. Every conversation is a chance to help a family take the first step toward preserving something irreplaceable. If you thrive in a fast-paced environment, love connecting with people, and take real pride in doing meaningful work with care, this role is for you.

WHAT YOU’LL DO

• Be the warm, welcoming first impression for every client who walks through our doors or calls in—you set the tone for their entire EverPresent experience.
• Own the front-line sales experience: consult with clients, understand their projects, and confidently convert inbound leads into booked orders.
• Handle 30–50 inbound and outbound calls per day with professionalism and energy—every call is someone’s family story waiting to be saved.
• Complete consultations for small projects (in person and by phone) and guide clients to the right solution with care and expertise.
• Maintain an organized, always “client-ready” reception area that reflects the quality and trust EverPresent is known for.
• Process payments and manage client records accurately in our CRM (Zoho), keeping every project on track.
• Collaborate closely with our Sales and Service Delivery teams to ensure a seamless, stress-free client journey from start to finish.
• Handle order returns, ticket creation, and other administrative tasks that keep operations running smoothly.

WHAT YOU BRING

• Experience in sales, retail, hospitality, or client services—you know how to connect with people and close with confidence.
• A naturally warm, professional communication style—whether in person or on the phone, clients feel heard and well cared for.
• Strong organizational skills and sharp attention to detail; you keep things in order even when the pace is high.
• Comfort with a fast-paced, high-volume environment—this role moves quickly and you move with it.
• Proficiency with Windows-based computers; CRM experience is a bonus.
• High school diploma or equivalent required.
• Authorized to work in the U.S. without sponsorship.

SCHEDULE

• Full-time, 40 hours per week
• Shifts: 9:00 AM – 6:00 PM, five days per week (includes a 1-hour unpaid lunch break)
• Saturday availability is required

COMPENSATION & BENEFITS

• Pay: $20.00 – $22.00 per hour
• Sales Incentives: Monthly performance bonuses tied to lead conversions and revenue
• Health Coverage: Health, dental, and vision insurance (multiple plan options available)
• Retirement: 401(k) with company match (eligible after 90 days)
• Time Off: 10 PTO days in year one, plus sick days and paid holidays
• Growth: Paid training and professional development opportunities
• Perks: Employee assistance program and company discounts
• Commuting: Free parking and public transit access

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods
• Ability to lift and move items up to 25–30 lbs
• Comfortable handling older or damaged media (may include dust or debris)
• Ability to engage in frequent in-person and phone interactions throughout the day

EverPresent is an Equal Opportunity Employer. All qualified applicants will be considered without regard to age, race, gender, disability, or other protected status.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Newton Highlands, MA 02461 (Required)

Work Location: In person

Salary : $20 - $22