What are the responsibilities and job description for the Onboarding Coordinator, Specialty position at Evernorth Health Services?
Join our Specialty Pharmacy team and play a vital role in supporting patients and healthcare providers. In this position, you will help coordinate medication deliveries, maintain accurate records, and ensure exceptional service—all under the supervision of a licensed pharmacist.
Responsibilities
- Support specialty pharmacy operations, including onboarding new patients and coordinating medication deliveries.
- Maintain and update patient profiles, complete assessments, and document all activities accurately.
- Communicate with patients, caregivers, and medical staff via inbound and outbound calls to ensure timely service.
- Provide accurate copay information and process payments in compliance with standards.
- Ensure all required information for accreditation and pharmacist review is obtained and documented.
- Meet or exceed quality and productivity standards while delivering excellent customer service.
- Act as a liaison between pharmacy, operations, and healthcare professionals to resolve issues promptly.
- Perform additional tasks as assigned to support pharmacy operations and patient care.
Qualifications
Required:
- High School diploma or GED.
- Strong customer service and communication skills.
- Ability to manage time efficiently and work independently or as part of a team.
- Proficiency in Microsoft Suite and ability to maintain confidentiality of patient information.
Preferred
- Pharmacy technician certification.
- Previous experience in specialty healthcare or pharmacy operations.
- Familiarity with patient onboarding and medication delivery processes.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.