PT Banquet Set-UP/ Houseperson

About Evermore 

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.  

Key Responsibilities:

• Understand Banquet Event Orders (BEO) to ensure proper set up and service of the Event.
• Provide friendly, professional guest service with genuine care.
• Respond promptly, politely and effectively to guests’ inquiries, requests and concerns. Know when to alert a Banquet Captain or Banquet Manager, should the need arise.
• Have detailed knowledge of our Banquet Menus, Wedding Menus, and all Package Pricing for all areas of Evermore Orlando Resort.
• Meet all safety and sanitation requirements and proper Training.
• Perform all other duties as assigned by the Manager.
• Cleans function rooms prior to set-up.
• Sets equipment to daily work sheet specifications.
• Provides required amenities, as dictated by Banquet Department standards.
• Refreshes meeting rooms during meal and coffee breaks.
• Breaks down meeting rooms as soon as possible after end of function.
• Completes special projects as directed by department management.
• Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, sleeping rooms, or suites.
• Caring for the equipment.
• Accommodates special customer needs, hanging banners for meetings and food/beverage functions.

Education, Skills, and Experience:

•  Minimum of two (2) years’ experience as a Banquet Houseperson or similar role, in a resort or hotel setting.
• High School Diploma, GED, or equivalent
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, guests, and co-workers.
• Strong Team Player with results-driven attitude
• Knowledge of Banquet Operations and how the Resort departments work collaboratively to meet and exceed customer expectations.
• Thorough knowledge and understanding of quality food service techniques and standards.
• Able to handle guest requests in a detailed manner.
• Adhere to property and company policies and procedures.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational, attention to detail, and problem-solving skills.
• Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties.
• A Valid Driver’s License with an acceptable driving record is required.
• Alcohol Service Training, Food safety and applicable sanitation training & certification.
• Capable of working varied shifts, including weekdays, weekends, nights, holidays and rotating schedule.

Physical Requirements: 

• Able to safely lift, pull and push 50 pounds or more.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Subject to environmental conditions, work activities can occur inside and outside.
• Ability to push carts weighing 50 pounds.

We are an innovative workplace; seeking great people like you!!  Our Work Culture

Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!

EOE/M/F/D/V