Manufacturing Customer Service Specialist

Customer Service Representative

Manufacturing Customer Service Overview:

The Customer Service Representative will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries professionally and efficiently. As a Customer Service Representative, you will be our customer's first point of contact, providing exceptional service and support.

Manufacturing Customer Service Responsibilities:

· Process customer orders, returns, and exchanges accurately and efficiently.

· Respond to customer inquiries via phone, email, and fax promptly and professionally.

· Assist customers with product information, order status, returns, and other service-related inquiries.

· Address and resolve customer complaints and issues promptly, ensuring a positive customer experience.

· Escalate complex or unresolved issues to the appropriate department or manager.

· Verify customer information and ensure all transactions are completed correctly.

· Maintain accurate records of customer interactions, transactions, and feedback.

· Stay informed about company products, services, and promotions to assist customers effectively.

· Provide customers with detailed and accurate product information and recommendations.

· Work closely with other team members and departments to ensure a seamless customer experience.

· Participate in team meetings and training sessions to continuously improve customer service skills.

· Assist with bi-annual plant inventories.

· Perform other duties as assigned.

Manufacturing Customer Service Qualifications:

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Proficiency in using customer service software and Microsoft Office Suite.

Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency.

Positive attitude and a solid commitment to providing exceptional customer service.

Ability to work under pressure and meet tight deadlines.

Benefits:

Competitive Salary

Vision insurance

Dental insurance

401(k) matching

Health insurance

Paid time off

Job Location: Howe, IN

Join Everlast Roofing to lead our team in top-quality manufacturing.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• The ability to recommend and confirm specific measurements for customers for product specifications

Experience:

• client customer service: 1 year (Required)

Ability to Commute:

• Howe, IN 46746 (Required)

Work Location: In person