What are the responsibilities and job description for the Freelance Onsite Technician – 1st / 2nd Level Support ( m/w/d) position at EVERIENCE?
Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting..
Job Description
Technical Skills Required:
- Onsite IT support (1st / 2nd level)
- Windows environment, Office 365
- Azure & Entra ID
- Apple environment (Mac, iPhone, iPad)
- iTunes
- JAMF (strong asset)
- Hardware support (PCs, Macs, printers, scanners…)
- Ticketing tools (ITIL)
Main Responsibilities:
- Support to end-users on workstations and mobile devices
- Installation, replacement, relocation, and removal of IT equipment
- Troubleshooting hardware and software incidents
- Support for monitors, printers, scanners, and docking stations
- Receiving, inventorying, preparing, and installing IT equipment
- Providing clear and timely feedback to users and ensuring proper ticket updates
Qualifications
Expected Profile:
- Minimum 3 years of onsite support experience
- Excellent customer service and communication skills
- Ability to work independently and take initiative
- Organized, professional, and hands-on approach
Additional Information
🕒 Working hours: 09:30–18:00 (1-hour lunch break, no support required)
📅 Mode: On-demand On-Site, One or Two day per week
All our positions are open to people with disabilities