What are the responsibilities and job description for the Customer Service Specialist I - Las Vegas, NV (Hybrid) position at Everi Holdings Inc.?
Customer Service Specialist I - Las Vegas, NV (Hybrid)
IGT is seeking a motivated and customer-focused Customer Service Specialist I to join our dynamic support team. This role provides essential technical support to our customers through various channels, including trouble tickets, telephone, and email. As a Customer Service Specialist I, you will investigate and resolve software and hardware issues, ensuring timely and exceptional customer service with a deep understanding of our products. This is a great opportunity for someone looking to grow their career in a supportive, collaborative environment.
**Candidates must reside in the Las Vegas area and be open to a flexible schedule to be considered**
What Will You Be Doing?
Provide excellent customer service via phone, email, and trouble tickets
Actively investigate and resolve software and hardware problems for users and issue trouble ticket reporting on all other problems
Troubleshoot and resolve customer concerns in a timely and effective manner
Collaborate with cross-functional teams to escalate and resolve technical issues when necessary
Document customer interactions and resolutions accurately in the CRM system (Zendesk)
Skills, Knowledge, & Expertise for the job:
Previous customer service experience (required)
Prior technical support or help desk experience
Experience with SQL is a plus
Strong troubleshooting skills and technical aptitude
Experience using a ticketing system or CRM platform
Excellent patience and empathy when assisting customers
Self-motivated and able to work independently in a remote environment
Reliable, high-speed internet connection
What's In It For You?
Be part of a global leader in gaming and technology innovation.
Work alongside a diverse team of professionals passionate about creating meaningful solutions.
Access to professional development opportunities and career growth.
Competitive compensation and comprehensive benefits package.
A culture that values collaboration, creativity, and respect.
At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why the compensation range for this role is $22.00 - $25.00 an hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.
But wait—there’s more! Base pay is just the beginning. Our Total Rewards program is packed with perks:
Sales roles? You might earn commissions.
Other roles? You could snag discretionary bonuses.
Benefits galore: Health, dental, vision, life, accident & disability insurance.
Tuition reimbursement to keep your brain buzzing.
Paid time off to recharge.
Wellness programs to keep you feeling great.
Identity theft insurance for peace of mind.
401(k) Savings Plan with company contributions to help you plan for the future.
Note: Some programs have eligibility requirements—but we’ll help you navigate those.
#LI-NW1
About IGT
We’ve leveled up—IGT Gaming and Digital have joined forces with Everi, creating a global leader in gaming, digital experiences, and fintech. From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable entertainment powered by serious tech, player insights, and a passion for innovation.
With 7,000+ team members in 100+ countries, we’re not just global—we’re locally legendary. We partner with regulators, governments, and industry leaders to keep play fun and fair while pushing the boundaries of what’s possible.
Ready to shape the future of entertainment? Your next move starts here.
Learn more at igt.com or everi.com.
IGT is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
IGT does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current IGT employee for review. IGT is not responsible for any fees related to unsolicited resumes.