What are the responsibilities and job description for the Night Auditor position at Everhome Suites Waco?
Job Summary
As a Night Auditor, you’ll keep overnight hotel operations running smoothly by welcoming guests, managing front desk requests, and completing the night audit. You’ll review daily transactions, reconcile records, and prepare clear reports for the next shift. This role suits someone who brings strong customer service, careful attention to detail, and confidence working independently overnight.
Responsibilities
- Welcome guests, support check-in and check-out, and respond to questions with professional guest services and phone etiquette.
- Complete the night audit by reviewing reservations, posting charges, reconciling accounts, and preparing shift reports.
- Use hospitality reservation systems and property management systems (PMS), including OPERA where applicable, to maintain accurate guest and financial records.
- Resolve guest concerns through customer service problem-solving, communicate clearly with clients and colleagues, and follow hotel emergency procedures.
- Your impact: Accurate overnight records help the morning team serve guests smoothly and give guests a reliable, welcoming stay.
Skills
- Essential: Customer service, front desk, guest relations, phone communication, attention to detail, and the ability to work overnight.
- Familiarity with hospitality, hotel operations, night audit, and property management systems (PMS).
- Hotel experience is preferred; resort experience and knowledge of hotel management or hospitality management are also valued.
- Bilingual or multilingual communication skills are welcome, along with clear client communication and a guest-focused approach.
Pay: From $16.00 per hour
Expected hours: 16.0 – 32.0 per week
Work Location: In person
Salary : $16