Front Desk Agent

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.Compensation:

$18 - $20 hourly

Responsibilities:

• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Take reservations over the telephone, through emails and in person, including groups
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Qualifications:

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.

About Company

ARK Hospitality's mission is to positively impact the hospitality industry by raising the bar on what relationships, reputation, and returns mean, with a focus on owner results, a strong intentional culture, proven systems, and dedicated talent to achieve optimal outcomes. ARK believes that by prioritizing its employees and fostering a supportive work environment, it benefits owners, investors, and guests, ultimately driving success for all stakeholders.