Practice Administrator

The Practice Manager / Director of Operations serves as the operational leader of EverHealth Institute, responsible for delivering an exceptional concierge patient experience through disciplined operations, technology oversight, coordinated marketing execution, and high-performance staff leadership. This role translates strategic vision into scalable systems while preserving an intimate, white-glove, relationship-driven care model.

1. Practice Operations, Patient Experience & Financial Management (Primary Responsibility)

The Practice Manager / Director of Operations owns the execution of the patient experience once a patient enters the EverHealth Institute ecosystem, ensuring operational excellence, consistency, and a premium concierge standar

.

Patient Experience & Concierge Eng

ageent

• Design, implement, and continuously refine a high-touch, white-glove concierge ca

re mdel.

• Ensure aggressive, proactive patient engagement with frequent touchpoints before, during, and after clinical

encouters.

• Maintain constant communication standards to support long-term, relationshi

p-base care.

• Oversee follow-up workflows, care coordination, and ongoing patient engag

ement pograms.

• Monitor patient satisfaction, retention, and service

qualitymetrics.

• Ensure a consistent premium experience across all in-clinic, digital, and re

mote intractions.

Operationl Oversight

• Direct daily clinic operations including scheduling, patient flow, service delivery, and

administratie processes.

• Ensure seamless coordination between clin

ical and opertional teams.

• Identify operational inefficiencies and imp

lement proces impr

ovements.

Finncial Operations

• Oversee daily financial activity including revenue tracking, expense ma

nagement, and cas-flow monitoring.

• Coordinate with

bookkeeping and acounting partners.

• Support budgeting, forecasting

, and financial perormance monitoring.

• Monitor service prof

itability and operaional cost controls.

Inventory, Facilites & Vendor Management

• Oversee inventory management for medical su

pplies, therapeutics, bologics, and equipment.

• Mana

ge vendor relationships nd purchasing processes.

• Ensure facilities, utilities,

and equipment support a lxury patient environment.

• Conduct

capital needs assessment and pr

ocurement planning.

Systes, SOPs & Compliance Support

• Develop, maintain, and refi

ne SOPs across operations andpatient experience workflows

.

• Support regulatory readinss and operational compliance.

• Maintain organized operatioa documentation and cont

racts.

2. Information Technoogy, Data & Digital Infrastructure

• Lead operational oversight of ITsystems and digital infrastructure.

• Coordi

nate aggregation of clinical, diagnotic, wearable, and operational data.

• Serve as liaison to t

echnology vendors supporting EMR, patent portals, and analytics platform

s.

• Ensure reliability, security, an maintenance of hardware and software.

• Support develo

pm

ent of EverHealth Institute’s digitalad data p

latform as a strategic asset.

3. Mareting, Brand Growth & Business Development

This role ensures that marketing execution, lea

d management, and growth initi

atives are oerationally aligned and converson-focused.

Marketing Partner Coo

rdination

• Act as the internal operation

al lad for external marketing partners, includng:

o Social med

ia and content marketing firm.

o SEO (Search Enine Optimization) and website optimiz

ation firm.

• Ensure alignment

between marketin output, brand standards, and clnical offerings.

CRM Ownership & Lead

Conversion

• Own and oversee the practice’s CRM plaform as the central system

for marketing and growth.

• Ensure accurate trackin of leads, prospects, consultations, and conversions.

• Des

ign and enforce workflows that convert inbound inquiris into scheduled co

nsultations and long-term patients.

• Establish respone-time standards and accountability for lead foll

ow-up.

• Collaborate with marketing partners to optimiz lead quality, funnel performan

ce, and conversion rates.

• Use CRM data to inform markeing strategy, business deelopment, and growth decisions.

Business Developmen

t & PR

• Identify and pursue strategic partnerships, referal relationship

s, and community-based growth opportunities.

• Support PR iitiatives, thought leader

sh

ip, and brand visibility efforts.

• Assis

t leadership in eauating new services, programs, and expansio opportuni

ties.

4. Staff Leadership, Performance & Culture

• Lead an support

administrative, operational, and clinical support staff.

• O

verse staffing models, scheduling, productivity, and labor u

tilizaion.

• Establish performance expectations and conduct evaluaions.

•

Su

pport onboarding, training, and professional

development.

• Fosteraculture of accountability, excellence, and coc

ierge-level service.

5. Growth, Expansion & Strategic Initiatives • Support operationa

l planning for new clinics and expansion initiatives.

• Assist in develoin

g scalable operational frameworks for multi-site growth and franchising.

•

Support recruitme

nt, onboarding, and operational setup for new locatios

• Participate in lng-term strategic planning with executive leadership.

Reportin