Housing Case Manager

Evergreen Youth & Family Services is a community-based organization committed to strengthening youth, preserving families, and building relationships throughout Northern Minnesota. Through shelter, housing, outreach, and supportive services, we help youth, young adults, and families navigate challenges, build stability, and achieve their goals.

We are seeking a passionate and motivated Housing Case Manager to join our team and make a meaningful difference in the lives of youth experiencing homelessness or housing instability.

Position Summary

The Housing Case Manager provides intensive, individualized case management services to youth ages 16-24 experiencing homelessness or housing instability. This role supports youth in achieving safe and stable housing while addressing barriers related to mental health, chemical health, family conflict, education, employment, and independent living.

The Housing Case Manager works closely with landlords, community partners, and Evergreen staff to coordinate services, advocate for youth, and promote long-term housing stability. This position requires strong relationship-building skills, effective crisis response, and the ability to work both independently and collaboratively.

The employee must be able to transport youth using agency vehicles and maintain a high level of engagement, awareness, and responsiveness throughout the workday.

The ideal candidate is relationship-driven, adaptable, and motivated by the opportunity to walk alongside youth as they work toward safe housing, stability, and self-sufficiency.

Essential Duties & Responsibilities

Client Case Management

• Provide intensive, individualized case management services for youth ages 16-24.
• Complete client safety and needs assessments.
• Provide advocacy, referrals, resource navigation, and ongoing support.
• Assist youth during housing transitions and periods of crisis. Coordinate services with community providers, schools, county and tribal agencies, and other Evergreen programs.
• Maintain accurate, timely case documentation and client records.

Housing Navigation & Stabilization

• Conduct housing searches with youth.
• Assist youth with housing applications and required documentation.
• Build and maintain relationships with landlords and property management companies.
• Support youth in understanding tenant rights and responsibilities.
• Assist with eviction prevention efforts and negotiated exits when appropriate.
• Identify and secure housing opportunities that support long-term stability.

Program Documentation & Data Management

• Maintain compliance with program, agency, and grant reporting requirements.
• Enter and manage client information within HMIS and Evergreen databases.
• Prepare case notes, statistics, and required documentation.
• Contribute information for board reports, funder reports, and other agency reporting needs.

Group Facilitation & Youth Engagement

• Assist with planning and facilitating life skills and housing-related groups.
• Support youth in developing independent living skills.
• Promote client engagement through positive, strengths-based relationships.

Outreach & Community Collaboration

• Participate in outreach, advocacy, and community education activities.
• Represent Evergreen on committees, coalitions, task forces, and community initiatives as assigned.
• Provide scheduled coverage in Evergreen's Drop-In Center and engage youth who may benefit from housing services.
• Foster collaborative relationships with community partners to expand resources for youth.

Team Participation

• Serve as an active member of Evergreen's housing team.
• Participate in staff meetings, case consultations, and program planning activities.
• Support agency initiatives and contribute to a collaborative team culture.
• Perform other duties as assigned by the Program Director or Executive Director.

Preferred Qualifications & Requirements

Education & Experience

• Must be at least 21 years of age.
• Bachelor's degree in social work, psychology, human services, counseling, or a related field preferred; equivalent experience considered.
• Minimum of two years of direct service experience working with youth, young adults, or families preferred.
• Experience in housing services, case management, crisis intervention, or homelessness services preferred.
• Experience facilitating groups and providing individualized support services preferred.
• Experience working with individuals and families from diverse backgrounds.

Knowledge, Skills & Abilities

• Strong understanding of youth development and the challenges facing youth experiencing homelessness or housing instability.
• Ability to assess needs, prioritize services, and manage multiple client situations simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, documentation, and time management abilities.
• Ability to work independently while remaining an engaged member of a team.
• Proficiency with Microsoft Office, electronic databases, and online systems.
• Ability to establish and maintain effective relationships with youth, landlords, community partners, and team members.

Professional Expectations

• Demonstrate support for Evergreen's mission, values, and programs.
• Demonstrate professionalism, reliability, initiative, and sound judgment.
• Ability to maintain confidentiality and comply with all privacy laws, including HIPAA and applicable data privacy regulations.
• Serve as a positive role model for youth, families, staff, and community members.

Transportation Requirements

• Valid driver's license required.
• Must maintain reliable transportation and current automobile insurance when using a personal vehicle for work purposes.
• Must be insurable under Evergreen's automobile insurance policy.

Background & Screening Requirements

• Must successfully pass required drug and/or alcohol testing.
• Must pass all required background studies and criminal background checks, including Minnesota DHS, BCA, and National Sex Offender Registry screenings.
• Applicants with a history of chemical dependency must have maintained recovery for a minimum of two years prior to employment.

Physical Demands Related to Duties

While performing the duties of this position, the employee is regularly required to communicate with clients, staff, and community partners and frequently use computers and office equipment. The employee may sit, stand, walk, bend, reach, and occasionally lift or move up to 35 pounds. Regular transportation of clients and travel within the community are required. Specific vision abilities include close vision and the ability to safely operate a motor vehicle.

Compensation & Benefits

• $25-30 per hour depending on qualifications
• Competitive benefits package
• Generous vacation, sick leave, and paid holidays
• 401(k) match

Application Process

Visit https://www.evergreenyfs.org/careers to apply online or download our employment application. To be considered for the position, applicants must submit a cover letter, resume, and application.

Deadline: This position will be open until filled.

EVERGREEN YOUTH & FAMILY SERVICES, INC. IS AN EQUAL OPPORTUNITY EMPLOYER/ADA

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $25 - $30