Customer Service Assistant

Job Title: Customer Service Assistant

Company: Evergreen Grease Enterprises, LLC

Location: Elkhart, IN

Work Schedule: Typically Mon-Fri, 8 am to 5 pm, some evening and weekend work may be required

Job Status: Full Time

Reports To: Service Manager

FLSA Status: Hourly, Non-Exempt

Compensation: $21/hr plus commission potential

About Us:

Evergreen has been proud to be a leader in the used cooking oil and grease recycling industry for over 40 years. It all began with our first facility in Adrian, Michigan. We strive to provide prompt and reliable service, use cooking oil recycling expertise, and commit to serving our communities. The used cooking oil, along with other Fats, Oils, and Grease (FOG), are brought to our facilities for processing into feedstocks that can be used for renewable fuel production like biodiesel, a renewable, clean-burning diesel fuel alternative. Evergreen offers bundled services to our customers for convenience: Used Cooking Oil Collection, Industrial Byproduct Waste Management, Grease Trap Service, Interceptor Cleaning, and Pressure Washing.

Summary:

The Customer Service Assistant performs many tasks to ensure Evergreen Grease continues to be the industry leader in Fats, Oil, and Grease management. Responsibilities include answering and responding to customers’ phone calls, light office duties, data collection, data entry, and reporting. This role may assist in Routing for our Service fleet. The Customer Service Assistant also actively promotes and sells Evergreen’s service offerings to the restaurant service industry. If you are passionate about providing excellent customer service and have the skills we are looking for, we would welcome the opportunity to speak to you about this role.

Essential Duties/Responsibilities:

• Answering customer phone calls, reviewing phone messages and text messages that come in throughout the day and after business hours, handling customer complaints with excellent listening and problem-solving techniques, responding in a timely manner
• Data entry of phone calls and messages into CRM (Customer Relationship Management software) and into a spreadsheet utilized to correctly route the proper care of the customers.
• Capture new sales/customer opportunities for new services. Accurate and complete information data collection for CRM and Field Service programs.
• Actively promote and sell Evergreen’s expanded services of trap and interceptor service and power washing
• Waste manifest paperwork preparation for services. Includes digital uploads of paperwork.
• Entering/processing invoices and work closely with accounting for appropriate customer billing and payment tracking daily.
• Assists with managing our FOG Plus Program
• Responsible for product knowledge to answer customer/prospect questions, to cultivate relationships
• Conduct customer wellness checks, providing superior customer service
• May be required to assist with emergency call coverage on weekends or after hours
• Scheduling paid services
• Work collaboratively with sales department personnel on new account service
• Additional duties as assigned

Employment Standards:

• Education – High School Diploma or Higher
• Experience – 1-2 years of work experience in a customer service role

Minimum Qualifications:

• Must have exceptional attention to detail
• Strong organizational and time management skills, and ability to prioritize
• Must be a self-starter and driven
• Excellent communication and interpersonal skills
• Experience in sales and customer service
• Must be proficient with Microsoft Office 365

Physical Demands:

• Occasionally required to walk, stand
• Frequently required to sit
• Occasionally required to lift/push/pull/ carry up to 10 pounds
• Constantly required to handle/finger (keyboard, phone, etc)

O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5 hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5 hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Work Environment:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Job functions will be carried out in an office environment. Expect regular office interruptions throughout the workday.

Position Dimensions:

Number of Employees Supervised – None

Budgetary Responsibilities – No

Revenue Generating Responsibility – Yes

Inventory/Company Assets: Yes, Surface Pro, Keyboard, Mouse, Dual Monitor, Wireless Headphones

Benefits:

• Paid Training & Orientation
• Direct Deposit
• PTO Program (120 hours paid time off after a 60-day introductory period. This will be accrued at 10 hours per month)
• 8 paid floating holidays during the calendar year
• Medical, Dental, and Vison Insurance (coverage at the beginning of the month following your 60-day introductory period)
• 401K & 401K Matching (Company match of 4% after 6 months of employment)
• Life & LTD Disability (Employer Paid)
• Employee Assistance Program (EAP)
• Mileage reimbursement .70 per mile (for pre-approved travel)
• Professional Development Assistance in the form of tuition reimbursement

Evergreen Grease Enterprises is an equal opportunity employer and considers qualified applicants without regard to race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability, or, protected veteran status. EEO is the Law.

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person

Salary : $21