Customer Service Rep

Evergreen Federal Bank is seeking talented individuals who believe in offering exceptional customer service and enjoy making a positive difference in the community where they live. Celebrating over 90 years of operation, our institution has provided many stable careers. We offer competitive pay and a community-centric culture. We are currently accepting applications for a Customer Service Rep at our Rogue River location. 

Wage: $18 - $19.50 per hour, depending on experience

The primary function of this position is to provide superior customer service to Evergreen customers while assisting in transactions such as deposits, withdrawals, transfers, and loan payments as well as the following:

Customer Service Rep 1 -
•Promptly greet customers and build rapport in person or by telephone in a friendly and professional manner.
•Identify issues and offer solutions that will help Evergreen customers experience the most convenient banking possible.
•Process all monetary transactions for customers, (i.e. deposits, withdrawals, loan payments, retirement transactions, check cashing, savings bonds, cashier's checks, money orders, etc.) within standards for accuracy of no more than 6 occurrences per month (each out of balance condition or proof error is considered 1 occurrence).
•Adhere to bank policy, compliance, procedures and limits to assure accurate cash handling. Maintain proper security of cash drawer, assigned keys and all negotiable items, and work areas are clean at the end of the business day. Complete balancing of teller cash drawer within a 15-minute time period.
•Maintain balancing standard of no more than a maximum of $400.00 in annual rolling cash outages.
•Ability to exercise independent judgment while working with established check cashing guidelines.
•Initiate outgoing domestic and international wires.
•Be knowledgeable of and adhere to all security procedures.
•Complete requests and assignments as provided by management.
•Consistently arrive to work and return from breaks at scheduled time.
•Attend meetings as requested.

• Must be able to provide occasional coverage for reception desk duties, (phones, mail run, sorting incoming mail, vendor check ins, direct customer traffic, etc.) when necessary (*New hires will have 3-6 months to become proficient in this area, depending upon experience).

• Adhere to the Bank's CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility. Accurately completes CTR and monetary instrument reporting when necessary and in a timely manner.

Duties of the Customer Service Rep 2 position includes the following in addition to all of the above:
•Process all monetary transactions for customers, (i.e. deposits, withdrawals, loan payments, retirement transactions, check cashing, savings bonds, cashier's checks, money orders, etc.) within standards for accuracy of no more than 5 occurrences per month (each out of balance condition or proof error is considered 1 occurrence).
•Maintain balancing standard of no more than a maximum of $300.00 in annual rolling cash outages.
•May be required to possess Oregon State Notary License.
•Have the ability to open basic consumer accounts and perform account maintenance as necessary.
•Accurately complete weekly incoming and outgoing cash shipments in dual custody, and order vault cash within the set branch limits.
•Balance vault cash at end of day under dual custody.
•May be assigned as branch trainer or mentor for new CSRs.

Skills and Abilities
•Thorough understanding of Deposit Products and Bank services.
•Satisfactory communication (written and oral) and organizational skills.
•Satisfactory interpersonal skills and ability to develop rapport with people.
•Ability to work within and foster a team environment.
•Must be able to provide excellent customer service
•Maintain a professional image.

Education/Experience
•Previous banking or strong customer service and cash-handling experience preferred. Strong computer navigation skills

Physical demands
•Must be able to remain in a stationary position for prolonged periods.
•Be able to move about the office to access file cabinets, office machinery, etc.
•Be able to move/transport up to 30 lbs.
•Operate a computer and other office machinery, such as a calculator, copy machine, printer, scanner, and other standard office equipment.
•The work primarily performed in this position is done within an indoor, climate-controlled environment.

Candidates must be able to complete all essential functions and physical requirements of the job with or without a reasonable accommodation.
 

Salary : $300 - $400