Medical Administrative Support Specialist - Sports Medicine

When you join the Sports Medicine team at Evergreen Family Health, you will make an impact on the lives of many while collaborating with professionals who are driven to deliver the best in patient care.

Being part of our Sports Med department means you will partner with both the Clinical and Administrative teams to take the patient and employee experience to the next level. You will be part of a practice that is highly invested in its patients, its people, and in the specialized care our Sports Medicine providers deliver.

In addition, here is what is in it for you when you join us:

• Competitive pay range of $19–$22/hr, based on experience

• Cross training between clinical and administrative team (if desired)

• On-site parking

• Paid time off that promotes work-life balance (accrual based)

• Dental and vision benefits

• Generous health insurance coverage with employer contribution

• Retirement plan options

• Discounts given to staff seen at Evergreen Family Health

• Paid Holidays

• Paid Parental Leave

• Discounted gym membership, short-term/long-term disability, and more

Position Overview

The Sports Medicine Administrative Support Specialist plays a vital role in the clinic and is often the first point of contact for patients. This position acts as a patient advocate and supports the mission of the practice by implementing scheduling and other clerical systems that promote efficiency, accuracy, and patient satisfaction.

Essential Job Functions:

• Maintains and protects confidentiality of patient information.

• Answers the telephone in a professional, courteous, hospitable, and helpful manner, identifying the name of the practice and person answering the call.

• Checks patients in and out of the clinic in a professional, courteous, hospitable, and helpful manner.

• Directs incoming calls to the appropriate department.

• Schedules patient appointments in accordance with guidelines established by the Practice Manager and Medical Director.

• Communicates with the clinical area about patient wait times, priority for being seen, and provider availability changes.

• Reschedules patient appointments as needed at the request of the patient or due to changes in the provider schedule.

• Maintains a neat, pleasant, comfortable, and professional atmosphere for patients and staff.

• Processes incoming and outgoing faxes.

• Manages consultation referrals from internal and external sources.

• Processes incoming patient portal messages.

• Carries out special projects, including but not limited to billing and management, as directed.

Qualifications/Basic Job Requirements:

• Ability to maintain strict confidentiality of patient information in accordance with Evergreen Family Health policies.

• Ability to interact in a professional, effective, and courteous manner with patients, coworkers, and providers.

• Clear oral and written communication skills.

• Ability to effectively operate EMR software programs.

• Proficiency in Microsoft Office software programs.

• Willingness to attend practice-related meetings, training courses, and other opportunities for improvement in procedures and practices.